Field Service Quality Lead - Data-Driven Improvements

TipTopJob.com Malaysia; Malaysia; On-site; MYR 60,000 - 82,000; Full time

Job summary

Halliburton is seeking a Field Service Quality Coordinator (Sperry Drilling) in Malaysia to lead and improve service quality across operations. The role focuses on coordinating failure investigations, data-driven solutions, and reporting of SQ metrics to drive continuous improvement.

You will engage with field and shop locations, present SQ reviews, and ensure alignment with global HMS standards while supporting local teams with knowledge gaps and improvement opportunities.

Qualifications

• Undergraduate degree in STEM and minimum 4 years of relevant industry experience.

Responsibilities

• Coordinates failure investigations in Operations and Repair & Maintenance.
• Proactively implements solutions based on data from failure and trend analysis to mitigate repeat failures.
• Creates and distributes customer failure reports and communicates best practices after investigations.
• Reviews and resolves gaps between local processes and HMS Standards.
• Updates district & global Service Quality databases for accurate reporting of metrics.
• Provides SQ leadership by reporting statistics and improvement opportunities.
• Prepares and presents customer SQ Reviews.
• Visits field and shop locations to review performance issues and identify knowledge gaps.
• Arranges and monitors local SQ audits and occasional vendor audits.

Education

Undergraduate degree in Science, Technology, Engineering, or Mathematics

Job description

Halliburton is seeking a Field Service Quality Coordinator (Sperry Drilling) in Malaysia to lead and improve service quality across operations. The role focuses on coordinating failure investigations, data-driven solutions, and reporting of SQ metrics to drive continuous improvement.

You will engage with field and shop locations, present SQ reviews, and ensure alignment with global HMS standards while supporting local teams with knowledge gaps and improvement opportunities.