Field Service Engineer – Lithium Battery Systems

Vision New Energy Sea Sdn Bhd; Johor; On-site; MYR 58,000 - 85,000; Full time

Job summary

Vision New Energy Sea Sdn Bhd is seeking an after-sales technical specialist to support Malaysia-based customers by phone, email or on-site visits. You will diagnose battery system issues, perform installation verifications and provide fault-finding assistance at customer sites.

You will conduct local testing of returned items, document findings, coordinate with HQ for complex cases, and deliver basic operation and maintenance training.

Qualifications

• Diploma or Degree in Power Electronics, Electrical Engineering, Automation or related fields.
• Experience in data center power systems design, UPS, power modules or related areas.
• 2 years of technical experience in customer-facing roles within data center or related industry.

Responsibilities

• Handle after-sales technical enquiries from Malaysia-based customers via phone, email or on-site visits; diagnose and resolve product issues related to lithium battery systems
• Perform installation checks, commissioning support and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field
• Conduct local testing on defective products returned by customers; document findings and coordinate with HQ technical support/R&D for complex cases
• Deliver basic product operation and maintenance training to customers and local partners as required
• Prepare service reports, site visit records and maintain accurate after-sales documentation for Malaysia accounts
• Liaise with Vision China HQ Technical Support for escalated technical matters and spare parts coordination when necessary
• Perform any other after-sales related tasks assigned by the manager.
• Appy to work independent, organize meeting to find solution.
• Attend customer meeting.

Skills

Strong communication skills

Organizational skills

Coordination skills

Customer-facing experience

Chinese language proficiency

Education

Diploma or Degree in Power Electronics

Electrical Engineering/Automation background

Job description

Vision New Energy Sea Sdn Bhd is seeking an after-sales technical specialist to support Malaysia-based customers by phone, email or on-site visits. You will diagnose battery system issues, perform installation verifications and provide fault-finding assistance at customer sites.

You will conduct local testing of returned items, document findings, coordinate with HQ for complex cases, and deliver basic operation and maintenance training.