Field Service Engineer – Heavy Equipment, 50% Travel

Sandvik AB; Shah Alam; On-site; MYR 60,000 - 120,000; Full time

Job summary

Sandvik AB in Malaysia (Shah Alam) seeks a Service Engineer to perform fault finding, installations and service work at customer sites, while delivering safe and correct solutions. The role involves up to 50% travel within the sales area and close collaboration with customers to understand needs and provide trusted advice.

The ideal candidate will have a technician-level background in mechanics, hydraulics and electrics with several years of hands-on experience in heavy equipment, strong safety

Qualifications

• Qualified technician in fields on mechanics, hydraulics, and electrics.
• Minimum 6 years of Sandvik Equipment Experience and / or a minimum of 3 years of hands – on work experience on both hydraulic & electrical systems in heavy construction / mining equipment.
• Proficient knowledge of the mining environment and application of equipment.
• Strong proven safety culture.
• Strong customer service focus and motivation and determination to achieve targets and goals.
• Proactive, self-motivated and demonstrate initiative.
• Excellent communication and interpersonal skills.
• Ability to adapt & work in a multi-cultural environment.

Responsibilities

• Independently conduct advanced and specialized inspections, fault finding, installations, repairs, adjusting/fine tuning and commissioning of products and equipment at customer site or own premises.
• Determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support.
• Perform complex troubleshooting and repairs independently and provide technical feedback on important issues to TIM/TFM/CPI systems. (TIM = Technical Issue Management, TFM = Technical Feedback Management and CPI =Continuous Product Improvement process.)
• Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Service, Product Support or PSSR).
• Operate equipment proficiently to be able to test and diagnose issues independently.
• Conduct and support warranty investigation.
• Commission new launch products with different applications and solve relevant issues independently.
• Develop routine work procedures (using the tools provided), according to safety standards.
• Prepare and execute all activities in line with EHS and Quality, regulations, procedures, instructions, guidelines, and promote awareness, including addressing unsafe activities to others.

Skills

Mechanics

Hydraulics

Electrics

Customer service

Safety culture

Communication

Multi-cultural work

Tools

TIM systems

TFM systems

CPI processes

Job description

Sandvik AB in Malaysia (Shah Alam) seeks a Service Engineer to perform fault finding, installations and service work at customer sites, while delivering safe and correct solutions. The role involves up to 50% travel within the sales area and close collaboration with customers to understand needs and provide trusted advice.

The ideal candidate will have a technician-level background in mechanics, hydraulics and electrics with several years of hands-on experience in heavy equipment, strong safety