Service Engineer

SANDVIK MINING AND CONSTRUCTION (M) SDN. BHD.; Shah Alam; On-site; MYR 70,000 - 110,000; Full time

Job summary

Sandvik Mining and Construction (M) Sdn Bhd in Shah Alam, Malaysia, seeks a Service Engineer to perform fault finding, installations, repairs and commissioning for customers. You will act as a trusted advisor, delivering prompt, safe solutions while understanding customer needs.

The role involves energy-efficient maintenance, complex troubleshooting, warranty support, and commissioning of new products at customer sites or premises, with up to 50% travel within the region.

Qualifications

• Qualified technician in mechanics, hydraulics, and electrics.
• Minimum 6 years of Sandvik equipment experience and/or 3 years hands-on experience on hydraulic and electrical systems in heavy construction/mining equipment.
• Proficient knowledge of the mining environment and equipment applications.
• Strong safety culture and customer service focus.
• Proactive, self-motivated with initiative.
• Excellent communication and interpersonal skills.
• Ability to adapt and work in a multi-cultural environment.

Responsibilities

• Independently conduct advanced inspections, fault finding, installations, repairs, adjustments, fine tuning and commissioning at customer site or on premises.
• Determine the best approach considering energy efficiency, environmental impact and maintenance costs when providing customer support.
• Perform complex troubleshooting and repairs independently and provide technical feedback to TIM/TFM/CPI systems.
• Complete analysis of failed product and report abnormalities to relevant party.
• Operate equipment to test and diagnose issues independently.
• Conduct and support warranty investigations.
• Commission new launch products with different applications and solve related issues.
• Develop routine work procedures according to safety standards.
• Prepare and execute activities in line with EHS and Quality regulations and promote safety.

Skills

Mechanics

Hydraulics

Electrics

Job description

Sandvik is currently seeking a Service Engineer who will be responsible for important customer assignments to perform systematic fault finding and providing prompt, correct and safe solutions. The role will work closely with customers using a specialist understanding of customers' needs to act as a trusted advisor and determine the appropriate solutions, obtain customer satisfaction by installing, repairing, inspecting, and commissioning service, taking into account the customer and Sandvik's considerations.

Key responsibilities

Independently conduct advanced and specialized inspections, fault finding, installations, repairs, adjusting/fine tuning and commissioning of products and equipment at customer site or own premises.

Determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support.

Perform complex troubleshooting and repairs independently and provide technical feedback on important issues to TIM/TFM/CPI systems.

Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Service, Product Support or PSSR).

Operate equipment proficiently to be able to test and diagnose issues independently.

Conduct and support warranty investigation.

Commission new launch products with different applications and solve relevant issues independently.

Develop routine work procedures (using the tools provided), according to safety standards.

Prepare and execute all activities in line with EHS and Quality, regulations, procedures, instructions, guidelines, and promote awareness, including addressing unsafe activities to others.

Qualifications

Qualified technician in fields on mechanics, hydraulics, and electrics.

Minimum 6 years of Sandvik Equipment Experience and / or a minimum of 3 years of hands-on work experience on both hydraulic & electrical systems in heavy construction / mining equipment.

Proficient knowledge of the mining environment and application of equipment.

Strong proven safety culture.

Strong customer service focus and motivation and determination to achieve targets and goals.

Proactive, self-motivated and demonstrate initiative.

Excellent communication and interpersonal skills.

Ability to adapt & work in a multi-cultural environment.

This role is a full-time requirement based in Malaysia (Shah Alam KL). Travelling within the Sales Area, up to 50% of your time, is an essential part of the job.

What is in it for you?

We offer you versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits and inclusive corporate culture focused on sustainable development, with values such as such as Winning Together, Curiosity, Responsibility & Customer Focus.

About us

Sandvik is a global, high-tech engineering group with approximately 44,000 employees and sales in about 150 countries. We have a strong focus on enhancing customer productivity, profitability and sustainability through our unique expertise and solutions for the manufacturing, mining and infrastructure industries. Our offering covers their value chains and is based on extensive investments in research and development, customer insights and a deep knowledge of industrial processes and digital solutions. We have a long history of ethical and responsible business conduct, which has played a significant role in the global success of our company for 160 years. We conduct business in a sustainable and responsible manner, are committed to creating safe and healthy workplaces and delivering the industry's safest products and services.

We are proud to shape the future of our industry in close collaboration with our customers and partners. We believe in an inclusive, equal, and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Services Engineer?
• Which of the following types of qualifications do you have?
• Are you available to live on-site for the duration of this role?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)

Mining, Minerals & Metals 11-50 employees

Sandvik Construction is a business area within the Sandvik Group providing solutions for virtually any construction industry application encompassing such diverse businesses as surface rock quarrying, tunneling, excavation, demolition, road building, recycling and civil engineering. The range of products includes rock tools, drilling rigs, breakers, bulk-materials handling and crushing and screening machinery. In 2013 sales amounted to about 8,600 MSEK, with approximately 3,100 employees. Sandvik Mining and Construction (M) Sdn Bhd, a regional office for the Construction Segment located in Shah Alam seeks suitably qualified and motivated candidate to strengthen its operations in the South East Asian region for the above position.

Sandvik Construction is a business area within the Sandvik Group providing solutions for virtually any construction industry application encompassing such diverse businesses as surface rock quarrying, tunneling, excavation, demolition, road building, recycling and civil engineering. The range of products includes rock tools, drilling rigs, breakers, bulk-materials handling and crushing and screening machinery. In 2013 sales amounted to about 8,600 MSEK, with approximately 3,100 employees. Sandvik Mining and Construction (M) Sdn Bhd, a regional office for the Construction Segment located in Shah Alam seeks suitably qualified and motivated candidate to strengthen its operations in the South East Asian region for the above position.