Service Engineer

Buffalo Tungsten Inc.; Shah Alam; Sur place; MYR 90 000 - 130 000; Plein temps

Résumé du poste

Sandvik is seeking a customer-focused Service Engineer based in Shah Alam, Malaysia. You will perform fault finding, installation, repair, inspection and commissioning of Sandvik equipment at customer sites, ensuring safe and correct solutions.

Travel up to 50% within the Sales Area, acting as a trusted advisor and delivering timely service while providing technical feedback. You will uphold EHS and Quality standards throughout all activities.

Qualifications

• Qualified technician in mechanics, hydraulics and electrics.
• Minimum 6 years' Sandvik equipment experience or 3+ years hands-on with hydraulic and electrical systems on heavy construction/mining equipment.

Responsabilités

• Independently conduct inspections, fault finding, installations, repairs, adjustments and commissioning at customer sites or own premises.
• Determine best approach considering energy efficiency, environmental impact and maintenance costs when providing customer support.
• Perform complex troubleshooting and provide technical feedback on TIM/TFM/CPI related issues.
• Analyze failed product and report abnormalities to relevant parties (Service, Product Support or PSSR).
• Operate equipment to test and diagnose issues independently.
• Support warranty investigations and commissioning of new launch products.
• Develop routine work procedures in line with safety standards.
• Ensure activities comply with EHS and Quality regulations and promote safety awareness.

Connaissances

Mechanics

Hydraulics

Electrical systems

Customer service

Communication

Description du poste

We are looking for a customer-focused Service Engineer who will be responsible for important customer assignments to perform systematic fault finding and providing prompt, correct and safe solutions. The role will work closely with customers using a specialist understanding of customers' needs to act as a trusted advisor and determine the appropriate solutions, obtain customer satisfaction by installing, repairing, inspecting, and commissioning service, taking into account the customer and Sandvik's considerations.

To succeed in this role, you are expected to:

• Independently conduct advanced and specialized inspections, fault finding, installations, repairs, adjusting/fine tuning and commissioning of products and equipment at customer site or own premises.
• Determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support.
• Perform complex troubleshooting and repairs independently and provide technical feedback on important issues to TIM/TFM/CPI systems. (TIM = Technical Issue Management, TFM = Technical Feedback Management and CPI =Continuous Product Improvement process.)
• Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Service, Product Support or PSSR).
• Operate equipment proficiently to be able to test and diagnose issues independently.
• Conduct and support warranty investigation.
• Commission new launch products with different applications and solve relevant issues independently.
• Develop routine work procedures (using the tools provided), according to safety standards.
• Prepare and execute all activities in line with EHS and Quality, regulations, procedures, instructions, guidelines, and promote awareness, including addressing unsafe activities to others.

This role is a full-time requirement based in Malaysia (Shah Alam KL). Travelling within the Sales Area, up to 50% of your time, is an essential part of the job.

Qualifications

• Qualified technician in fields on mechanics, hydraulics, and electrics
• Minimum 6 years of Sandvik Equipment Experience and / or a minimum of 3 years of hands - on work experience on both hydraulic & electrical systems in heavy construction / mining equipment
• Proficient knowledge of the mining environment and application of equipment.
• Strong proven safety culture
• Strong customer service focus and motivation and determination to achieve targets and goals
• Proactive, self-motivated and demonstrate initiative
• Excellent communication and interpersonal skills
• Ability to adapt & work in a multi-cultural environment