Field Service Engineer – Global Travel & Training

GENETEC TECHNOLOGY BERHAD

Bandar Baru Bangi

On-site

MYR 56,000 - 89,000

Full time

14 days+

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Benefits offered by this job

13% Employer EPF Contribution

Dental Benefit

Overseas Company Trips & Team Building

Subsidized Staff Meals

Premium On-Site Gym Facilities

Medical Check-Up Benefits

Job summary

Genetec Technology Berhad in Malaysia is seeking a Service Engineer focused on site installation, commissioning and ongoing support for automated equipment systems. You will configure equipment, respond to customer queries and document service activity to ensure reliable operation.

The role requires strong communication, a proactive mindset and willingness to travel extensively, including cross-border projects.

Qualifications

Possess a degree in Mechatronic/Electrical Engineering or a related field.
Excellent writing and verbal communication skills.
Strong work ethic, positive attitude and drive to succeed as part of a high functioning team.
Ability to thrive in a dynamic and fast-paced work environment, managing multiple priorities, both independently and with a team.
Willingness to travel extensively and oversee projects in international or cross-border settings.

Responsibilities

Site installation & commissioning – Site install equipment, configure systems, and ensure they operate according to specifications
Customer support – Respond to customer complaints, provide technical advice, and explain equipment operation
Documentation – Prepare service reports, maintenance records, inspection reports, and lists of replaced parts
Technical improvement – Identify recurring failures and recommend improvements to equipment, procedures, or maintenance schedules
Training – Train customers or operators on proper equipment use, maintenance, and safety procedures