Field Service Engineer (Chinese)

Dover Corporation; Shah Alam; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Annual wage supplement (AWS)

Bonus scheme

Medical Insurance

Annual leave

Executive health screening

Transport allowance

Mileage claim

Job summary

Dover Corporation is seeking a Field Service Engineer (Mandarin-speaking) for on-site installation, maintenance, and repair in Shah Alam, Malaysia. You will train customers, troubleshoot issues, and help improve products while supporting the Sales team with new applications and demonstrations.

The role requires a Diploma in Mechanical, Electrical or Electronic Engineering, 2–5 years of field service experience, and a valid driving license.

Qualifications

• Ability to troubleshoot using logical thinking and internal resources.
• Good organizational skills and time management.
• Strong customer relationship management and communication skills.
• Analytical, critical thinking and problem-solving abilities.
• Customer-oriented, personable and a team player.
• Diploma in Mechanical, Electrical or Electronic Engineering.
• 2–5 years of field service experience in medium industrial or commercial equipment.
• Must possess a driving license.

Responsibilities

• Install, service, repair and support Markem-Imaje products on site.
• Perform on-site product installation on customer premises.
• Provide training and technical advice on product use in person and by phone.
• Investigate problems, provide solutions and arrange repairs.
• Monitor repairs under service/warranty; suggest product improvements.
• Schedule and carry out planned maintenance calls and customer visits.
• Adhere to field service policies, procedures and standards.
• Recommend spare parts and monitor equipment.
• Provide sales support on new applications, software and demonstrations.

Skills

Troubleshooting

Organizational skills

Customer relationship management

Communication

Analytical thinking

Problem-solving

Team player

Education

Diploma in Mechanical, Electrical or Electronic Engineering

Job description

## Field Service Engineer (Chinese)Apply: Onsite: Shah Alam, Selangor, Malaysia: Full time: Posted Today: JR100416Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII. **The Role**The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services. **What you will do:*** Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.* Perform on-site product installation on customer premises.* Provide training and technical advice on the product use in person and via phone.* Investigate problems, provide solutions and arrange for repairs to be made.* Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.* Schedule and carry out planned maintenance calls and performance regular customers visits.* Monitors and adheres to field service policies, procedures and technical standards.* Recommend spare needs and assist with monitoring equipment.* Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations. **What you need to have:*** Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.* Good organizational skills and ability to set priorities and manage time effectively.* Good level of customer relationship management skills.* Good communication, analytical, critical thinking and problem-solving skills.* Customer-oriented, personable and a team player.* Minimum Diploma in Mechanical, Electrical or Electronic Engineering.* 2 to 5 years of field service experience in medium industrial or commercial equipment.* **Must possess a driving license.*** **We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.** **You’ll only be the right candidate if you are aligned to our values and culture:*** Collaborative entrepreneurial spirit* Winning through customers* High ethical standards, openness and trust* Expectations for results* Respect and value people **What we offer:*** Growth opportunities within international environment* Annual wage supplement (AWS)* Bonus scheme* Performance based yearly merit increase* Annual leave* Medical leave* Other leaves (Paternity leave, maternity leave, compassionate leave, marriage leave, examination leave)* Medical Insurance* Executive health screening* Employee assistance program (EAP)* Fixed transport allowance* Mileage claim If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.