Field Service Engineer (Chinese)

Markem-Imaje Asia Pacific; Shah Alam; On-site; MYR 48,000 - 90,000; Full time

Job summary

Markem-Imaje Asia Pacific is seeking a Field Service Engineer to install, maintain, and service Markem-Imaje systems at customer factories across Malaysia. The role suits fresh graduates or junior engineers eager to learn industrial equipment service.

You will perform preventive maintenance, diagnose issues, train clients, and ensure safety standards while supporting the sales team with technical demonstrations. A valid Malaysian driving licence and willingness to travel are essential.

Qualifications

• Educational background: Diploma in Mechanical, Electrical, or Electronic Engineering.
• Experience level: Open to fresh graduates, junior engineers, or mid-career switchers.
• Flexibility: Willing to travel daily across Central Malaysia and participate in standby/on-call rotation.

Responsibilities

• Install on-site, set up and commission Markem-Imaje equipment.
• Perform preventive maintenance and urgent repairs to maximise uptime.
• Provide hands-on training to clients on equipment handling and safety.
• Diagnose and resolve equipment issues, source parts, and manage warranty coverage.
• Monitor adherence to company field service policies and safety standards.
• Manage inventory and recommended spare parts for client sites.
• Support sales demonstrations with technical expertise and demonstrations.

Skills

Driving license

Willingness to travel

Troubleshooting

Customer focus

Team player

Education

Diploma in Mechanical, Electrical, or Electronic Engineering

Job description

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally.If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

Markem-Imajeis a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.

We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier.

The Role

The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair, and support for Markem-Imaje products and services across Thailand. This role is perfect for junior engineers, fresh graduates, or experienced professionals looking to pivot into a new industry. We provide comprehensive training on our specialized industrial printing and coding systems—all you need is a background in engineering, a valid driving license, and a strong hunger to learn!

What you will do:

Execute on-site installation: Run point on product installations at customer factories and facilities, ensuring machinery is set up correctly from day one.

Deliver hands‑on maintenance: Perform both scheduled preventive maintenance and urgent emergency repairs to maximize equipment uptime for clients.

Provide clear client training: Educate customers and factory operators in person or via phone on correct equipment handling, safety, and troubleshooting.

Investigate & resolve issues: Diagnose equipment errors, source correct parts, arrange repairs, and analyse warranty coverage to offer long‑term machinery improvements.

Enforce technical standards: Strictly monitor and follow company field service policies, regional safety protocols, and corporate technical standards at all times.

Manage inventory & parts: Proactively monitor customer equipment health, recommend essential spare parts, and track your personal service inventory toolkit.

Support sales demonstrations: Partner with the Sales team to provide technical expertise, software support, and equipment demonstrations to prospective clients.

What you need to have:

Educational background: Minimum Diploma in Mechanical, Electrical, or Electronic Engineering.

Experience level: Open to fresh graduates, junior engineers, or mid‑career switchers looking for a fresh start in industrial equipment service.

Growth mindset: High adaptability and a strong keenness to learn new technologies and processes.

Valid driving license: Must possess a valid Malaysian driving license (Class D) and be willing to travel daily across Central Malaysia.

Flexibility: Comfortable adhering to standard working hours alongside participating in a scheduled standby/on‑call rotation to support critical client needs.

Logical thinking: Strong troubleshooting logic and ability to use technical manuals to solve problems.

Soft skills: Good communication, time management, and a customer‑oriented attitude.

Team player: Highly personable and able to work well with both clients and internal teams.

We are looking forMandarin‑speaking candidates who will be servingMandarin‑speaking customers.

You’ll only be the right candidate if you are aligned to our values and culture:

Winning through customers

High ethical standards, openness and trust

Expectations for results

Respect and value people

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, genetic information, or any other factors prohibited by law.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Do you have a valid Malaysian driver's licence?

Markem-Imaje, a wholly owned subsidiary of the New York-based Dover Corporation is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems and RFID‑based systems. With more than 95 years of experience, Markem‑Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Markem-Imaje, a wholly owned subsidiary of the New York-based Dover Corporation is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems and RFID‑based systems. With more than 95 years of experience, Markem‑Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

What can I earn as a Field Service Engineer