Field Service Engineer

Markem-Imaje; Shah Alam; On-site; MYR 36,000 - 72,000; Full time

Job summary

Markem-Imaje is seeking a Field Service Engineer to install, maintain, service, and support Markem-Imaje products at customer sites across the region. The role offers comprehensive training in industrial printing and coding systems and requires a mechanical/electrical background, a valid Malaysian driving license, and willingness to travel daily.

Fresh graduates or mid-career professionals seeking a new path in industrial equipment service are encouraged to apply.

Qualifications

• Diploma in Mechanical, Electrical, or Electronic Engineering required.
• Fresh graduates or junior engineers welcomed.
• Must possess a valid Malaysian driving license (Class D) and be willing to travel daily.
• Mandarin-speaking candidates preferred for serving Mandarin-speaking customers.

Responsibilities

• Perform on-site installation at customer factories and facilities.
• Conduct preventive maintenance and urgent repair to maximize uptime.
• Provide hands-on training to customers on equipment handling and safety.
• Diagnose equipment issues, source parts, and arrange repairs.
• Ensure compliance with company field service policies and safety standards.
• Monitor inventory and assist in sales demonstrations as needed.

Skills

Troubleshooting

Communication

Teamwork

Time management

Education

Diploma in Mechanical Engineering

Diploma in Electrical Engineering

Diploma in Electronic Engineering

Job description

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.

We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier.

The Role

The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair, and support for Markem-Imaje products and services across Thailand. This role is perfect for junior engineers, fresh graduates, or experienced professionals looking to pivot into a new industry. We provide comprehensive training on our specialized industrial printing and coding systems—all you need is a background in engineering, a valid driving license, and a strong hunger to learn!

What you will do:

• Execute on-site installation: Run point on product installations at customer factories and facilities, ensuring machinery is set up correctly from day one.
• Deliver hands-on maintenance: Perform both scheduled preventive maintenance and urgent emergency repairs to maximize equipment uptime for clients.
• Provide clear client training: Educate customers and factory operators in person or via phone on correct equipment handling, safety, and troubleshooting.
• Investigate & resolve issues: Diagnose equipment errors, source correct parts, arrange repairs, and analyse warranty coverage to offer long-term machinery improvements.
• Enforce technical standards: Strictly monitor and follow company field service policies, regional safety protocols, and corporate technical standards at all times.
• Manage inventory & parts: Proactively monitor customer equipment health, recommend essential spare parts, and track your personal service inventory toolkit.
• Support sales demonstrations: Partner with the Sales team to provide technical expertise, software support, and equipment demonstrations to prospective clients.

What you need to have:

• Educational background: Minimum Diploma in Mechanical, Electrical, or Electronic Engineering.
• Experience level: Open to fresh graduates, junior engineers, or mid-career switchers looking for a fresh start in industrial equipment service.
• Growth mindset: High adaptability and a strong keenness to learn new technologies and processes.
• Valid driving license: Must possess a valid Malaysian driving license (Class D) and be willing to travel daily across Central Malaysia.
• Flexibility: Comfortable adhering to standard working hours alongside participating in a scheduled standby/on-call rotation to support critical client needs.
• Logical thinking: Strong troubleshooting logic and ability to use technical manuals to solve problems.
• Soft skills: Good communication, time management, and a customer-oriented attitude.
• Team player: Highly personable and able to work well with both clients and internal teams.
• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.