Technical Service Engineer

Markem-Imaje Asia Pacific; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Markem-Imaje Asia Pacific is seeking a Field Service Engineer (L1) to perform on-site installation, maintenance, service repairs, and customer training across Central Malaysia. This role suits fresh graduates or junior engineers who want to pivot into industrial equipment service and join a global leader in product identification and traceability solutions.

You will train comprehensively on Markem-Imaje systems, travel daily, and work with customers to ensure uptime, safety, and compliance while

Qualifications

• Diploma in Mechanical, Electrical, or Electronic Engineering.
• Open to fresh graduates or junior engineers seeking a career shift.
• Must hold a valid Malaysian driving license and be willing to travel daily.

Responsibilities

• Perform on-site installation and maintenance of Markem-Imaje systems.
• Provide hands-on service, repairs and customer training.
• Diagnose equipment issues and source parts for repairs.
• Enforce safety and technical standards during field work.
• Monitor inventory and support sales demonstrations when needed.

Skills

Troubleshooting

Customer service

Technical documentation

Hardware diagnostics

Education

Diploma in Mechanical, Electrical, or Electronic Engineering

Job description

This person should be team player. But able to work indepently. He/She should be able to understand culture of service engineer.

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.

We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier.

The Role

The Field Service Engineer (L1) is responsible for performing on-site installation, maintenance, service repair, and support for Markem-Imaje products and services across Central Malaysia. This role is perfect for junior engineers, fresh graduates, or experienced professionals looking to pivot into a new industry. We provide comprehensive training on our specialized industrial printing and coding systems—all you need is a background in engineering, a valid driving license, and a strong hunger to learn!

What you will do:

Execute on-site installation: Run point on product installations at customer factories and facilities, ensuring machinery is set up correctly from day one.

Deliver hands-on maintenance: Perform both scheduled preventive maintenance and urgent emergency repairs to maximize equipment uptime for clients.

Provide clear client training: Educate customers and factory operators in person or via phone on correct equipment handling, safety, and troubleshooting.

Investigate & resolve issues: Diagnose equipment errors, source correct parts, arrange repairs, and analyse warranty coverage to offer long-term machinery improvements.

Enforce technical standards: Strictly monitor and follow company field service policies, regional safety protocols, and corporate technical standards at all times.

Manage inventory & parts: Proactively monitor customer equipment health, recommend essential spare parts, and track your personal service inventory toolkit.

Support sales demonstrations: Partner with the Sales team to provide technical expertise, software support, and equipment demonstrations to prospective clients.

What you need to have:

Educational background: Minimum Diploma in Mechanical, Electrical, or Electronic Engineering.

Experience level: Open to fresh graduates, junior engineers, or mid-career switchers looking for a fresh start in industrial equipment service.

Growth mindset: High adaptability and a strong keenness to learn new technologies and processes.

Valid driving license: Must possess a valid Malaysian driving license (Class D) and be willing to travel daily across Central Malaysia.

Flexibility: Comfortable adhering to standard working hours alongside participating in a scheduled standby/on-call rotation to support critical client needs.

Logical thinking: Strong troubleshooting logic and ability to use technical manuals to solve problems.

Soft skills: Good communication, time management, and a customer-oriented attitude.

Team player: Highly personable and able to work well with both clients and internal teams.

You’ll only be the right candidate if you are aligned to our values and culture:

Winning through customers

High ethical standards, openness and trust

Expectations for results

Respect and value people

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Technical Services Engineer?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?

Markem-Imaje, a wholly owned subsidiary of the New York-based Dover Corporation is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems and RFID-based systems. With more than 95 years of experience, Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

What can I earn as a Technical Services Engineer