Field Service Engineer

Wayzim Technology Co., Ltd.; Penang; On-site; MYR 72,000 - 110,000; Full time

Job summary

Wayzim Technology Co., Ltd. seeks a Global Project Engineer to manage the full lifecycle of equipment delivery and maintenance. You will coordinate from project delivery to client value realization, ensuring end-to-end execution and precise implementation of technical solutions.

The role requires PLC proficiency, schematic interpretation, and strong communication across international teams. Travel may be required, and a focus on customer satisfaction is essential.

Qualifications

• Bachelor’s degree or equivalent in Mechatronics or Electrical Engineering.
• 2+ years experience with mechatronic equipment troubleshooting and repair.
• Ability to interpret electrical schematics and use test instruments.
• Familiar with PLC programming (Siemens S7-1200/1500).
• Willingness to travel internationally and work with cross-cultural teams.
• Excellent problem-solving and customer-focused mindset.

Responsibilities

• Conduct site surveys, review drawings, and manage materials for overseas projects.
• Supervise third-party installation teams and ensure delivery standards and quality.
• Act as technical liaison with clients, partners, and internal teams; report progress regularly.
• Provide on-site operation and maintenance training and post-sales support as required.
• Strengthen client relationships and drive ongoing customer satisfaction.

Skills

Problem solving

Customer-focused

Teamwork

Time management

Communication (English)

Education

Mechatronics or Electrical Engineering

Tools

Siemens S7-1200/1500 PLC

Job description

As a Global Project Engineer within Wayzim's Global Technical Service System, you will be responsible for the full lifecycle management of equipment delivery and maintenance. You will play a pivotal role in key links from project delivery to client value realization, collaborating cross-functionally to ensure end-to-end closed-loop execution and drive precise implementation of technical solutions and continuous improvement of customer satisfaction

Job Responsibilities

• 1. Conduct site surveys, construction drawing reviews, and material verification/management for overseas projects, and establish standardized technical documentation in compliance with project requirements.
• 2. Responsible for monitoring and guiding third-party installation teams in the mechanical installation of equipment, completing the installation, parameter optimization, and joint debugging of electrical systems to ensure compliance with delivery standards. Also supports project management work to guarantee the project is accepted on time and meets quality requirements.
• 3. Serve as the primary technical liaison between clients, partners, and internal teams. Conduct regular communications on project progress and service updates to ensure information transparency.
• 4. Deliver product operation and maintenance training to clients. Provide on-site production support as needed, and perform after-sales service work such as equipment operation and maintenance, troubleshooting, hotline response and technical guidance in accordance with contract requirements.
• 5. Strengthen on-site client relationships to continuously improve customer satisfaction.
• 6. Timely handle and accurately execute other work tasks assigned by departments and superiors.

Qualifications

• 1. Academic background in Mechatronics or Electrical Engineering.
• 2. Valid electrician license (construction/maintenance type is preferred) with more than 2 years of experience in mechatronic equipment troubleshooting and repair.
• 3. Proficiency in interpreting electrical schematics, skilled in operating test instruments, and familiar with PLC programming (e.g., Siemens S7-1200/1500).
• 4. Excellent problem-solving skills, customer requirement - oriented mindset, ability to optimize workflows proactively.
• 5. Flexible and efficient teamwork ability, strong time management skills, able to accept urgent tasks and strictly abide by safety regulations.
• 6. English proficiency as a working language, readiness for international business travel, and familiar with cross-cultural communication skills.