Field Service Engineer

AEM Microtronics (M) Sdn Bhd; Penang; On-site; MYR 90,000 - 150,000; Full time

Job summary

AEM Microtronics (M) Sdn Bhd in Penang is seeking an experienced service and project lead to plan and execute equipment installations at customer facilities, define project scope, and deliverables.

You will supervise a team, troubleshoot complex systems, travel domestically and internationally, and collaborate with sales, product management and engineering to drive continuous improvement and high-quality service.

Qualifications

• Supervisory experience required.
• Degree in Mechanical Engineering or similar.
• Knowledge and experience in troubleshooting electronic, electromechanical and fluid handling systems.
• Experience leading and developing a support team in a managed service environment.
• Experience supporting semiconductor automated equipment.
• Able to prioritize priorities to meet deadlines while maintaining high level of customer service.
• Follow up on and take responsibility for unresolved issues or escalations.
• Experience of driving change initiatives in a service environment.
• Able to identify Business Development opportunities.
• Able to develop effective relationships internally with sales and product management.
• Strong written and verbal communication skills in English.
• Ability to travel domestically and internationally.

Responsibilities

• Plan and execute equipment installations at customer facilities.
• Facilitate the definition of project scope, goals and deliverables.
• Define project tasks and resource requirements.
• Provide post-sales support and act as a lead on support, escalations, CIP’s, training and documentation.
• Attend engineering meetings to stay abreast of CIP’s, upgrades and changes.
• Develop tracking matrix to improve tool reliability, recommend upgrades/CIP’s.
• Manage global escalations and training while meeting KPI targets.
• Manage individual performance, technical and skills development.
• Encourage open communication between team members and drive improvements.
• Review daily priorities and take action to ensure results.
• Liaison with internal departments including sales, product management, engineering, operations, and logistics.
• Ensure high quality, up-to-date documentation for all service arrangements.
• Setup/Service equipment at the customer site when required.
• Implement and manage project changes and interventions to achieve outputs.

Skills

Supervisory experience

Troubleshooting electronic/electromech

Semiconductor equipment

Lead and develop support team

Prioritize deadlines

Drive change initiatives

Business development opportunities

Collaboration with sales/product

English communication

Interpersonal & collaboration

Knowledge sharing

Travel domestically & internationally

Education

Degree in Mechanical Engineering or similar

Job description

Planning and executing equipment installations at customer facilities

Facilitate the definition of project scope, goals and deliverables

Define project tasks and resource requirements

Provide post-sales support and act as a lead on support, escalations, CIP’s, training and documentation

Attend engineering meetings to stay abreast of CIP’s, upgrades and changes

Develop tracking matrix to improve tool reliability, recommend upgrades/CIP’s

Manage global escalations and training while meeting set KPI targets

Manage individual performance, technical and skills development

Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.

Review daily priorities and take appropriate action to ensure results are achieved

Liaison with the internal departments including sales, product management, engineering, operations, and logistics

Ensure high quality, up-to-date documentation exists for all service arrangements

Setup/Service equipment at the customer site when required

Implement and manage project changes and interventions to achieve installation and service outputs

Prerequisites (Qualifications and Experience)

Supervisory experience required

Degree in Mechanical Engineering or similar discipline, electronics training, or comparable combination of training and experience

Knowledge and experience in troubleshooting and repair of electronic, electromechanical mechanical and fluid handling systems

Experience leading and developing a support team in a managed service environment

Previous experience in supporting semi-conductor automated equipment

Able to prioritize priorities to meet deadlines while maintaining a high level of customer service

Follow up on and take responsibility for unresolved issues or escalations.

Experience of driving change initiatives in a service environment

Able to identify Business Development opportunities

Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product management

Strong written and verbal communication skills in English

Effective Interpersonal and communication skills at all levels, both internal and external

Experience improving and developing the knowledge & skills of others

Ability to Travel domestic and international