FIELD SERVICE ENGINEER

FOCUS INSIGHT TECHNOLOGY SDN BHD; Batu Kawan; On-site; MYR 70,000 - 95,000; Full time

Benefits offered by this job

Shift allowance

Travel allowance

Flight tickets provided

OT pay

Job summary

Focus Insight Technology is a fast-growing startup in Penang, specializing in industrial automation, machine vision, and intelligent manufacturing. The role involves field application engineering, customer support, and product development support for challenging regional projects.

The candidate will work with English and Chinese, read mechanical drawings, and travel for onsite deployments, with a 12-hour shift pattern and travel OT allowances provided.

Qualifications

• At least a Certificate or Diploma in Electrical / Electronic Engineering, Mechatronics, Mechanical Engineering, or equivalent (TVET background preferred).
• Must be fluent in English and Chinese (speaking, reading, writing) to effectively communicate with regional clients and technical teams.
• Proficient with industrial tools, workshop machinery (drilling, grinding, tapping, milling), or automation hardware (actuators, motors, sensors, pneumatics, wiring).
• Proven ability to read/interpret mechanical drawings and handle machine vision components (Lighting, Optics, Cameras) alongside host computer/vision software.
• Strong working knowledge of wiring assemblies and mechanical jigs/fixtures.
• Willingness and flexibility to travel for outstation/onsite customer support projects; comfortable with periodic international business travel and operational overtime demands (travel allowance, onsite allowance, flight tickets, stays, OT pay will be provided entirely).
• Strong communication, analytical and problem-solving skills, with proven ability to work independently + collaborate with cross-functional teams.
• Responsible and well-organized; able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Drive complete technical execution from initial optical proof-of-concept to final site commissioning.
• Support outstation/onsite customer projects for regional clients.
• Coordinate with cross-functional teams to ensure successful installation and startup.
• Travel internationally as required and work with travel/OT arrangements.

Skills

Machine building

Pneumatic systems

Optical vision setups

Outstation onsite support

English & Chinese fluency

Reading mechanical drawings

Wiring harnesses

Cross-functional collaboration

Education

Certificate/Diploma in Electrical / Electronic Engineering or Mechatronics or Mechanical Engineering

Tools

Workshop machinery

Automation hardware (actuators/sensors/pneumatics)

Job description

** also known as : Field Application Engineer (FAE) / Customer or Technical Support / Product Development Support Engineer

Short notice period preferred (Immediate starters or candidates with 1-to-2-month notice)

12 Hour Shift, 4-3-4-3 / 4-3-3-4 Shift Pattern (Shift Allowance provided)

Focus Insight Technology is a fast-growing tech startup specializing in industrial automation, intelligent manufacturing, and high-precision machine vision solutions for Penang's high-tech manufacturing sector. We help our clients locally and globally improve productivity and operational efficiency through end-to-end automated inspection systems. Operating in a high-ownership, fast-paced environment, our engineers drive complete technical execution from initial optical proof-of-concept to final site commissioning. As we rapidly expand, we are looking for a reliable, ambitious, and results-oriented individual to join our growing team.

If you have a strong background in machine building, pneumatic systems, optical vision setups, and are comfortable supporting outstation/onsite customer projects, we want you in our team!

At least a Certificate or Diploma in Electrical / Electronic Engineering, Mechatronics, Mechanical Engineering, or equivalent (TVET background preferred).

Must be fluent inEnglish and Chinese language (speaking, reading, writing) to effectively communicate with regional clients and technical teams.

Proficient with industrial tools, workshop machinery (drilling, grinding, tapping, milling), or automation hardware (actuators, motors, sensors, pneumatics, wiring).

Proven ability to read/interpret mechanical drawings and handle machine vision components (Lighting, Optics, Cameras) alongside host computer/vision software.

Strong working knowledge of wiring assemblies and mechanical jigs/fixtures.

Willingness and flexibility to travel for outstation/onsite customer support projects; comfortable with periodic international business travel and operational overtime demands (travel allowance, onsite allowance, flight tickets, stays, OT pay will be provided entirely)

Strong communication, analytical and problem-solving skills, with proven ability to work independently + collaborate with cross-functional teams.

Responsible and well-organized; able to handle multiple tasks in a fast-paced environment.

This role is a great entry point into semiconductor field service/application/technical customer support engineering, with growth opportunities toward Senior FAE, FAE Leader, or FAE Manager roles.