Service Manager (Medical Equipment)

Monroe Consulting Group; Malaysia; Sur place; MYR 90 000 - 130 000; Plein temps

Résumé du poste

Monroe Consulting Group in Kuala Lumpur, Malaysia, partners with a healthcare organisation to hire a Technical Manager who will lead the technical service function for medical aesthetic equipment. You will oversee installation, maintenance, repairs and service quality to drive customer satisfaction and business growth.

The role requires a diploma or degree in electrical, electronic or mechanical engineering with at least 5 years in technical service and experience supervising a team.

Qualifications

• Diploma or Bachelor’s in Electrical, Electronic or Mechanical Engineering, or equivalent.
• At least 5 years of relevant technical service experience.
• Experience supervising or leading a technical service team.

Responsabilités

• Lead and develop the technical service team with coaching and training.
• Plan installation, preventive maintenance, calibration and repairs.
• Manage service schedules, manpower and timely completion of jobs.
• Provide hands-on support for complex troubleshooting and urgent repairs.
• Monitor service quality, feedback and implement improvements.
• Oversee spare parts, warranties and return of defective parts.
• Coordinate with manufacturers on issues and training.
• Support demonstrations, exhibitions and new installations.
• Manage maintenance contracts and accurate service records.
• Document technical activities and ensure resolution follow-up.
• Review maintenance reports and keep equipment records up to date.
• Ensure compliance with GDPMD guidelines and safety procedures.
• Coordinate with sales/logistics on delivery and after-sales support.

Connaissances

Leadership

Customer focus

Communication

Problem solving

Independent work

Formation

Electrical / Electronic / Mechanical Eng

Description du poste

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Healthcare industry to hire a Technical Manager. This opportunity is based in Kuala Lumpur, Malaysia.

Position Overview

This role will lead the technical service function to ensure the efficient installation, maintenance and repair of medical aesthetic equipment across the organisation. this role will drive service excellence, regulatory compliance and team performance to support customer satisfaction and business growth.

Key Responsibilities

• Lead, supervise and develop the technical service team, including work allocation, performance reviews, coaching and training.
• Plan and oversee installation, preventive maintenance, calibration, laser alignment and repair activities.
• Manage service schedules and manpower allocation to ensure timely completion of jobs and effective response to equipment breakdowns.
• Provide technical guidance to the team and hands-on support for complex troubleshooting, urgent repairs and escalated customer issues.
• Monitor service quality, response times, recurring equipment faults and customer feedback, and implement improvements.
• Oversee spare parts inventory, warranty claims and the return of defective parts to manufacturers.
• Coordinate with manufacturers on technical issues, product complaints, service procedures and team training.
• Oversee equipment setup and technical support for demonstrations, exhibitions and new installations.
• Manage maintenance service contracts and ensure accurate quotations, service records and administrative documentation.
• Ensure technical matters are properly documented, communicated, tracked and followed through to resolution.
• Review technical service reports and maintain complete equipment maintenance records.
• Ensure all technical activities follow GDPMD guidelines, manufacturer specifications and applicable safety procedures.
• Coordinate with sales, logistics and other departments on equipment delivery, installation and after-sales support.

Key Requirements

Qualifications & Experience

• Diploma or Bachelor's Degree in Electrical, Electronic or Mechanical Engineering, or an equivalent qualification.
• At least 5 years of relevant technical service experience, including maintenance and troubleshooting of medical laser or medical aesthetic equipment.
• Experience supervising or leading a technical service team.

Technical / Functional Expertise

• Maintenance and troubleshooting of medical laser or medical aesthetic equipment.
• Strong technical problem-solving skills, with the ability to guide the team through complex troubleshooting and repairs.
• Good planning and organisational skills, including managing service schedules, manpower and spare parts.
• Knowledge of GDPMD requirements and their application to technical service operations.
• Able to communicate effectively with customers, manufacturers and internal stakeholders, and prepare clear technical reports in English.

Soft Skills & Leadership Competencies

• Strong leadership, coaching and interpersonal skills, with a customer-focused approach.
• Able to work independently, prioritise urgent issues and ensure the team completes work within agreed timelines.
• Experience supervising or leading a technical service team.
• Possess a valid driving licence and be willing to travel for customer visits and urgent technical support when required.