Field Collections Specialist – Debt Recovery & Negotiation

GREATFAME DYNASTY CREDIT SDN. BHD.; Masai; On-site; MYR 32,000 - 48,000; Full time

Job summary

GREATFAME DYNASTY CREDIT SDN. BHD. is seeking a diligent Debt Collection Officer in Malaysia. You will monitor overdue accounts, contact customers, negotiate repayment plans, and track activities in the system to recover balances.

Responsibilities include preparing aging reports, resolving disputes, and escalating long-outstanding accounts for legal action while adhering to credit policies and regulations. Fresh graduates are welcome to apply.

Qualifications

• SPM/Diploma/Degree in Business Administration or related field.
• Fresh graduates welcome; experience in debt collection or customer service is advantageous.

Responsibilities

• Monitor and follow up on overdue accounts to ensure timely payment
• Contact customers via phone, email, and formal correspondence to recover outstanding balances
• Negotiate repayment plans and settlement terms within company guidelines
• Track and update collection activities in the system accurately
• Investigate and resolve payment discrepancies or disputes with relevant departments
• Prepare aging reports and collection status updates for management review
• Escalate long outstanding accounts for legal action or external recovery when necessary
• Ensure adherence to company SOP, credit policies, and regulatory requirements
• Perform scheduled site visits to the borrower's residence, workplace, or guarantor address for verification, follow-up, or negotiation
• Trace and investigate customers who have become unreachable or provided false information

Skills

Negotiation

Communication skills

Time management

Excel

Integrity

Confidentiality

Follow-up

Customer service

Education

SPM, Diploma or Degree in Business Administration

Tools

Microsoft Office

Job description

GREATFAME DYNASTY CREDIT SDN. BHD. is seeking a diligent Debt Collection Officer in Malaysia. You will monitor overdue accounts, contact customers, negotiate repayment plans, and track activities in the system to recover balances.

Responsibilities include preparing aging reports, resolving disputes, and escalating long-outstanding accounts for legal action while adhering to credit policies and regulations. Fresh graduates are welcome to apply.