Fibre Operations & Analytics Lead

Maxis; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maxis is seeking a data-driven expert to enhance Fibre Operations through automation, analytics and continuous improvement. You will transform operational data into insights, monitor KPIs, identify gaps, and deliver actionable recommendations to improve provisioning and installation outcomes.

You will collaborate with cross-functional teams, manage SLA performance, and support strategic decisions to accelerate digital transformation within Fibre Operations.

Qualifications

• Bachelor's Degree in Business Analytics, Telecommunications, Information Technology, Business Administration, or related field.
• Proficient in English and Bahasa Malaysia.
• 3–5 years in Operational Reporting, Telecommunications Operations, or Business Analytics.
• Proven leadership skills with team management and data-driven decision making.
• Experience in fibre broadband or telecoms is a plus.

Responsibilities

• Service Order Management: manage fibre orders from submission to activation and ensure SLA compliance.
• Operational Coordination: coordinate with internal teams, vendors, and service providers for smooth delivery.
• Escalation Management: handle operational escalations and drive timely resolutions.
• Reporting & Data Analysis: prepare reports, dashboards and analytics for decisions.
• KPI Monitoring: track SLA compliance, installation turnaround, order completion, fallout rates.
• Problem-Solving: identify root causes and propose improvements.
• Excel & Reporting Tools: use Excel and tools to analyse data and provide insights.
• Process Improvement: support automation and efficiency initiatives.
• Stakeholder Management: build relationships with internal teams, customers and partners.
• Communication: present updates and recommendations clearly to stakeholders.
• Planning & Prioritisation: manage multiple tasks to meet deadlines.
• Compliance & Governance: ensure adherence to policies and regulations.

Skills

Data analysis

Leadership

Stakeholder management

Education

Bachelor's degree in Business Analytics/IT/Related

Tools

Excel

Reporting tools

Job description

Maxis is seeking a data-driven expert to enhance Fibre Operations through automation, analytics and continuous improvement. You will transform operational data into insights, monitor KPIs, identify gaps, and deliver actionable recommendations to improve provisioning and installation outcomes.

You will collaborate with cross-functional teams, manage SLA performance, and support strategic decisions to accelerate digital transformation within Fibre Operations.