Facility Manager (Kuala Lumpur)

UEM Edgenta; Kuala Lumpur; Sur place; MYR 180 000 - 240 000; Plein temps

Résumé du poste

UEM Edgenta Bhd invites a seasoned facilities/operations leader to drive delivery across multiple sites in Malaysia. You will own portfolio operations, incident management, and revenue and profitability targets, ensuring service excellence and regulatory compliance.

You will develop the annual Operations Excellence Blueprint, oversee vendor performance, audits, health and safety standards, and lead site teams with a focus on people development and performance management.

Qualifications

• Minimum 8–10 years of relevant experience in facilities management or operations.
• Strong experience in portfolio/site management, contract management, financial management, and customer relationship management.
• Excellent vendor management, team leadership, and cross-functional collaboration skills.

Responsabilités

• Act as the focal point between the company and customer for operational matters, ensuring business continuity and service excellence.
• Lead portfolio operations, team performance, incident management, and achievement of contract revenue and profitability targets.
• Develop and implement the annual Operations Excellence Blueprint including risk mitigation and continuous improvement initiatives.
• Oversee financial performance, billing, revenue collection, cost management, and profitability in line with targets.
• Develop and manage vendor performance programmes, monitoring SLAs, KPIs, and quality standards.
• Conduct regular facility inspections and audits to maintain health and safety, regulatory compliance, and handover requirements.
• Drive customer engagement, retention, contract renewals, and service delivery through operational management.
• Lead business development initiatives with proposal preparation, billing forecasts, renewals, and new opportunities.

Connaissances

Team leadership

SLA/KPI management

Budgeting & cost control

Stakeholder management

Health & safety knowledge

Formation

Degree in Facilities Management or related field

Outils

Edgenta Smart Connect

Description du poste

Responsibilities

• Act as the key focal point between the company and customer for all operational matters, ensuring business continuity and service excellence.
• Lead overall portfolio operations, team performance, incident management, and achievement of contract revenue, profitability, and efficiency targets.
• Develop and implement the annual Operations Excellence Blueprint, including critical success factors, risk mitigation, and continuous improvement initiatives.
• Oversee financial performance, billing, revenue collection, cost management, and profitability in line with approved business targets.
• Develop and manage vendor performance programmes, monitoring contractors and service providers against contractual SLAs, KPIs, and quality standards.
• Conduct regular facility inspections and audits, ensuring site standards, health and safety, regulatory compliance, and handover requirements are maintained.
• Drive customer engagement, retention, contract renewals, variation orders, and service delivery through effective operational management.
• Lead business development initiatives with the Business Development team, including proposal preparation, billing forecasts, contract renewals, and new business opportunities.
• Provide senior leadership to site teams, including manpower planning, recruitment, development, deployment, performance management, and coordination with Head Office.
• Ensure accurate and timely management reporting, operational dashboards, data analysis, and effective implementation and utilisation of Edgenta Smart Connect.

Requirements

• Degree in Facilities Management, Engineering, Property Management, Business Administration , or a related field.
• Minimum 8–10 years of relevant experience in facilities management, property management, integrated facilities management, or operations.
• Proven experience in portfolio/site management, contract management, financial management, and customer relationship management .
• Strong experience managing teams, vendors, contractors, and multiple site operations.
• Good knowledge of operational excellence, SLA/KPI management, compliance, health and safety, and risk management.
• Strong commercial acumen with experience in budgeting, revenue, cost control, profitability, billing, and contract variation/renewal.
• Strong customer and stakeholder management skills, with the ability to manage senior clients and business partners.