Senior Facilities Operations Leader

UEM Edgenta Bhd; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

UEM Edgenta Bhd invites a seasoned facilities/operations leader to drive delivery across multiple sites in Malaysia. You will own portfolio operations, incident management, and revenue and profitability targets, ensuring service excellence and regulatory compliance.

You will develop the annual Operations Excellence Blueprint, oversee vendor performance, audits, health and safety standards, and lead site teams with a focus on people development and performance management.

Qualifications

• Minimum 8–10 years of relevant experience in facilities management or operations.
• Strong experience in portfolio/site management, contract management, financial management, and customer relationship management.
• Excellent vendor management, team leadership, and cross-functional collaboration skills.

Responsibilities

• Act as the focal point between the company and customer for operational matters, ensuring business continuity and service excellence.
• Lead portfolio operations, team performance, incident management, and achievement of contract revenue and profitability targets.
• Develop and implement the annual Operations Excellence Blueprint including risk mitigation and continuous improvement initiatives.
• Oversee financial performance, billing, revenue collection, cost management, and profitability in line with targets.
• Develop and manage vendor performance programmes, monitoring SLAs, KPIs, and quality standards.
• Conduct regular facility inspections and audits to maintain health and safety, regulatory compliance, and handover requirements.
• Drive customer engagement, retention, contract renewals, and service delivery through operational management.
• Lead business development initiatives with proposal preparation, billing forecasts, renewals, and new opportunities.

Skills

Team leadership

SLA/KPI management

Budgeting & cost control

Stakeholder management

Health & safety knowledge

Education

Degree in Facilities Management or related field

Tools

Edgenta Smart Connect

Job description

UEM Edgenta Bhd invites a seasoned facilities/operations leader to drive delivery across multiple sites in Malaysia. You will own portfolio operations, incident management, and revenue and profitability targets, ensuring service excellence and regulatory compliance.

You will develop the annual Operations Excellence Blueprint, oversee vendor performance, audits, health and safety standards, and lead site teams with a focus on people development and performance management.