Act as the key focal point between the company and customer for all operational matters, ensuring business continuity and service excellence.
Lead overall portfolio operations, team performance, incident management, and achievement of contract revenue, profitability, and efficiency targets.
Develop and implement the annual Operations Excellence Blueprint, including critical success factors, risk mitigation, and continuous improvement initiatives.
Job description
Responsibilities
Act as the key focal point between the company and customer for all operational matters, ensuring business continuity and service excellence.
Lead overall portfolio operations, team performance, incident management, and achievement of contract revenue, profitability, and efficiency targets.
Develop and implement the annual Operations Excellence Blueprint, including critical success factors, risk mitigation, and continuous improvement initiatives.