Facilities Experience & Operations Lead

JLL; Shah Alam; On-site; MYR 67,000 - 134,000; Full time

Job summary

JLL is seeking a Facilities Operations professional in Malaysia to support the WE&O Manager and Country Account Lead across a portfolio of retail sites. You will coordinate with vendors, oversee permits, manage compliance, and drive continuous improvement to uphold service excellence.

You will monitor SLA performance, review maintenance activities, and assist with audits while guiding junior staff. Proficiency in Bahasa Malaysia and English is required for documentation and regulatory reviews.

Qualifications

• 4–7 years of facilities management experience with vendor and compliance oversight.
• Strong knowledge of health & safety regulations, permit systems, and statutory requirements.
• Proven experience in SLA management, service reviews, and performance improvement.
• Proficiency in CMMS platforms (Corrigo preferred) and facilities management systems.
• Demonstrated experience in safety risk assessment methodologies and permit-to-work systems.
• Applicants with relevant safety certifications (NIOSH, SHO) preferred with knowledge of OSHA/DOSH guidelines.
• Excellent people skills and ability to interact with a wide range of client and vendor staff.
• Professional proficiency in Bahasa Malaysia and English for documentation and regulatory reviews.

Responsibilities

• Support WE&O Manager and Country Account Lead in delivering facilities operations across assigned retail sites.
• Review Corrigo work orders and ensure timely completion with Workspace Operations teams.
• Coordinate with vendors and stakeholders to discuss priorities, validate work completion, and address performance concerns.
• Respond to client requests and facility issues, ensuring clear communication and expectation management, and chase overdue work orders.
• Investigate recurring problems and coordinate with technical teams on root cause analysis.
• Update compliance registers, chase certification renewals, and prepare documentation for audits.
• Provide guidance and support to junior facilities staff on operational procedures and priorities.

Job description

JLL is seeking a Facilities Operations professional in Malaysia to support the WE&O Manager and Country Account Lead across a portfolio of retail sites. You will coordinate with vendors, oversee permits, manage compliance, and drive continuous improvement to uphold service excellence.

You will monitor SLA performance, review maintenance activities, and assist with audits while guiding junior staff. Proficiency in Bahasa Malaysia and English is required for documentation and regulatory reviews.