Facilities Operations Lead

JLL; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

JLL in Malaysia is seeking a facilities management professional to support the WE&O Manager, Retail and Country Account Lead across our client’s retail portfolio. You will ensure service excellence through vendor coordination, compliance management, and ongoing improvements to drive efficiency.

You will monitor SLA performance, oversee safety programs, and guide junior staff while liaising with stakeholders to deliver a seamless, compliant, and Sustainable built environment.

Qualifications

• 4 to 7 years of facilities management experience with vendor and compliance oversight.
• Strong knowledge of health and safety regulations, permit systems, and statutory requirements.
• Proven experience in SLA management, service reviews, and performance improvement.
• Proficiency in CMMS platforms (Corrigo preferred) and facilities management systems.
• Demonstrated experience in safety risk assessment methodologies and permit-to-work systems.
• Excellent people skills and ability to interact with a wide range of client and vendor staff.
• Professional proficiency in Bahasa Malaysia and English for documentation and regulatory compliance reviews.

Responsibilities

• Review Corrigo work order dashboard, address underperforming work orders with Workspace Operations teams.
• Apply and review Permits to Work (PTW) and Authorizations to Work (ATW) before endorsement.
• Coordinate with vendors and stakeholders to discuss priorities and address performance concerns.
• Respond to client requests and facility issues, ensuring clear communication and follow-up.
• Investigate recurring problems and coordinate with technical teams on root cause analysis.
• Update compliance registers, chase certifications, and prepare audit documentation.
• Provide guidance and support to junior facilities staff on procedures and priorities.

Skills

Facilities management

Health & safety

SLA management

CMMS (Corrigo)

Safety certifications

People skills

Critical environment

Continuous improvement

Client relationship

Reporting

Bahasa Malaysia

English

Job description

JLL in Malaysia is seeking a facilities management professional to support the WE&O Manager, Retail and Country Account Lead across our client’s retail portfolio. You will ensure service excellence through vendor coordination, compliance management, and ongoing improvements to drive efficiency.

You will monitor SLA performance, oversee safety programs, and guide junior staff while liaising with stakeholders to deliver a seamless, compliant, and Sustainable built environment.