F & B Manager - Sky Avenue

Genting Malaysia; Malaysia; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Genting Malaysia is seeking an experienced F&B Operations Manager to oversee luxury hotel outlets, drive strategy, lead a diverse team, and ensure exceptional guest experiences.

You will work closely with culinary teams and the wider hotel staff to optimize revenue, control costs and maintain brand standards across all service touchpoints.

Qualifications

• Minimum 5 years in F&B operations, with 2–3 years in a managerial role.
• Experience in five-star/luxury hotel environments preferred.
• Strong knowledge of SOPs, service standards and cost control.
• Fluent English and Bahasa Malaysia; Mandarin/Cantonese an added advantage.

Responsibilities

• Oversee daily F&B operations for smooth, profitable service.
• Develop and implement strategies to meet business targets and service standards.
• Lead and coach the F&B team to deliver exceptional guest experiences.
• Monitor quality, hygiene, and compliance with five-star standards.
• Prepare P&L, cost reports and budget planning.
• Collaborate with culinary and other hotel departments to ensure seamless operations.
• Drive continuous improvement and cost optimization.

Skills

Leadership

Team management

Cost control

P&L management

Budgeting

Forecasting

Operations management

Quality assurance

Customer service

Communication

Education

Diploma or Degree in Hospitality Management

Job description

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• Oversee and manage the overall operation of assigned F&B outlets to ensure smooth, efficient and profitable daily operations.
• Develop and implement operational strategies and initiatives to achieve the department’s business objectives, revenue targets and service standards.
• Ensure a high level of customer-oriented service is consistently provided to all patrons and guests.
• Conduct regular operational inspections and monitor the outlets to ensure consistency in service quality, food quality, hygiene, cleanliness and overall guest experience.
• Establish, review and continuously improve the existing Standard Operating Procedures (SOPs), service standards and work processes to enhance operational efficiency and service excellence.
• Ensure all F&B operations comply with the company’s policies, procedures, food safety requirements and applicable five-star hotel standards.
• Monitor and ensure the outlets are well-prepared for internal and external quality audits, including Forbes Travel Guide standards and other applicable luxury hospitality standards.
• Lead, supervise, coach and motivate the F&B team to achieve high standards of work performance, productivity and service excellence.
• Identify employees’ training and development needs and provide appropriate coaching, guidance and recommendations for staff progression and career development.
• Conduct regular management meetings, daily briefings and operational reviews with outlet teams to communicate business updates, operational requirements and service expectations.
• Prepare and analyze Profit & Loss (P&L), sales, labour cost, food cost, beverage cost and other management reports to monitor financial and operational performance.
• Take appropriate corrective actions to control operational costs and maximize revenue and profitability.
• Develop and monitor annual budget, sales forecast, manpower planning and operational expenditure in accordance with business requirements.
• Work closely with the culinary team on menu planning, menu design, pricing and product development to enhance revenue generation and guest satisfaction.
• Monitor inventory, purchasing, stock control and wastage to ensure effective cost management.
• Handle and resolve guest complaints and operational issues professionally and promptly, ensuring appropriate follow-up actions are taken.
• Collaborate with other hotel departments to ensure seamless coordination of F&B operations and delivery of an excellent overall guest experience.
• Drive continuous improvement initiatives by reviewing existing practices, identifying operational gaps and implementing more effective work processes.
• Ensure adequate manpower deployment and effective scheduling according to business volume and operational requirements.
• Manage all F&B-related administrative matters, documentation and reports accurately and within the required timeline.
• Perform any other duties and responsibilities as assigned by the management.

Job Requirements:

• Preferably possess a recognized Diploma or Degree in Hospitality Management, Hotel Management, Culinary Management or a related discipline.
• Minimum 5 years of relevant F&B operational experience, with at least 2–3 years in a managerial capacity, preferably in a five-star hotel or luxury hospitality environment.
• Candidates with experience in six- or seven-star/luxury hotel operations will have an added advantage.
• Strong knowledge and proven experience in F&B operations, forecasting, budgeting, menu planning/design, cost control and P&L management.
• Proven experience in developing, reviewing and implementing SOPs, service standards and operational workflows.
• Good understanding of five-star hotel service standards, Forbes Travel Guide standards and luxury hospitality service excellence.
• Strong knowledge of food safety, hygiene, quality assurance and F&B operational standards.
• Excellent command of written and spoken English and Bahasa Malaysia. Ability to converse in Mandarin or Cantonese will be an added advantage.
• Pleasant personality with excellent interpersonal, communication and customer service skills.
• Strong leadership, decision-making, problem-solving and organizational skills.
• Demonstrated ability to lead, coach and develop a diverse F&B team.
• Strong business acumen with the ability to analyze operational and financial data and translate findings into practical improvement initiatives.
• Highly customer-oriented, proactive and results-driven with a strong commitment to service excellence.
• Ability to work under pressure and manage multiple priorities in a fast-paced and dynamic hospitality environment while ensuring operational smoothness and efficiency.

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