F&B Retail Operations Manager

FAMFRUITS SDN BHD; Ipoh; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

EPF + Socso

Medical Leave

Young and Vibrant working environment

Career growth in the F&B Retail Chain

Job summary

Famfruits Sdn. Bhd., an Ipoh-based agro-enterprise, seeks an experienced F&B Retail Operations Manager to oversee kiosk day-to-day operations and lead future franchise readiness. You will strengthen SOPs, drive sales, support new openings, and prepare scalable operational systems for expansion.

The role requires managing multiple outlets, traveling between sites in Perak, and coordinating with marketing for promotions while maintaining high customer satisfaction.

Qualifications

• Minimum 2 years of relevant F&B management experience.
• Experience implementing and enforcing SOPs.
• Comfortable with sales reports, cost of goods, manpower costing and stock variance.
• Willing and able to travel between assigned outlets across Perak.
• Good communication in Bahasa Malaysia and English; Mandarin is an advantage.
• Possess own transport and a valid driving license.

Responsibilities

• Lead, coach and motivate outlet staff to achieve sales targets, operational standards and high levels of customer satisfaction.
• Manage daily kiosk operations including opening and closing procedures, shift scheduling, cash handling and equipment readiness.
• Ensure all staff comply with the Company;s SOPs, policies and operational standards.
• Review, improve and document SOPs for beverage preparation, food handling, hygiene and customer service, and develop training materials used across all outlets.
• Conduct regular outlet visits and operational checks to ensure consistency, compliance and continuous improvement.
• Train and certify frontline crew on product knowledge, preparation technique, upselling and service standards.
• Monitor inventory levels and stock movement to ensure alignment with business needs and sales trends.
• Monitor and control key operating costs, including food costs, manpower costs and wastage.
• Support in-store execution of promotions, campaigns and seasonal products together with the marketing team.
• Monitor customer feedback and complaints and ensure timely follow-up and resolution.
• Support new kiosk openings from site preparation and equipment setup through to crew training and soft launch.

Skills

F&B management

SOP enforcement

Sales reporting

Outlet travel readiness

English/Bahasa Malaysia

Driving license

Job description

Famfruits Sdn. Bhd. is an Ipoh-based agro-enterprise built around the heritage Tambun pomelo, with family roots dating back to 1933. We are looking for an experienced and hands-on F&B Retail Operations Manager to oversee the day-to-day operations and performance of our kiosks, and to lead the operational build-out of our kiosk network. This role will be responsible for strengthening SOPs, driving sales performance, supporting new kiosk openings, and preparing the operational system for future franchise partners.

Key responsibilities

Lead, coach and motivate outlet staff to achieve sales targets, operational standards and high levels of customer satisfaction

Manage daily kiosk operations including opening and closing procedures, shift scheduling, cash handling and equipment readiness

Ensure all staff comply with the Company's Standard Operating Procedures (SOPs), policies and operational standards

Review, improve and document SOPs for beverage preparation, food handling, hygiene and customer service, and develop the training materials used across all outlets

Conduct regular outlet visits and operational checks to ensure consistency, compliance and continuous improvement

Train and certify frontline crew on product knowledge, preparation technique, upselling and service standards

Monitor inventory levels and stock movement to ensure alignment with business needs and sales trends

Monitor and control key operating costs, including food costs, manpower costs and wastage

Support in-store execution of promotions, campaigns and seasonal products together with the marketing team

Monitor customer feedback and complaints and ensure timely follow-up and resolution

Support new kiosk openings from site preparation and equipment setup through to crew training and soft launch

About you

Minimum 2 years of relevant F&B management experience, with experience managing multiple outlets preferred

Proven ability to implement and enforce SOPs; experience writing or improving SOPs

Comfortable with sales reports, cost of goods, manpower costing and stock variance

Willing and able to travel between assigned outlets across Perak, and to other states as the network expands

Willing to work on weekends and public holidays

Good communication in Bahasa Malaysia and English; Mandarin is an advantage

Certification or working knowledge in Halal practices and food handling would be an advantage

Possess own transport and a valid driving license

• EPF + Socso
• Medical Leave
• Young and Vibrant working environment
• Opportunity to grow your career in the F&B Retail Chain