F&B Outlet Manager — Lead Guest Experience & Growth

Hyatt Regency Kuantan Resort; Kuantan; On-site; MYR 67,000 - 100,000; Full time

Job summary

Hyatt Regency Kuantan Resort is seeking a dynamic Manager – Food & Beverage (Outlet) to lead our outlet operations, inspire high-performing teams, and create memorable dining experiences for every guest.

The role focuses on delivering Hyatt brand standards, coaching associates, managing budgets, and driving guest satisfaction while ensuring profitability and a positive, collaborative work environment.

Qualifications

• Degree or diploma in Hospitality, Restaurant Management, or related field.
• Minimum 2 years of experience in a leadership role within hospitality.
• Strong leadership, problem-solving, organizational and interpersonal skills.

Responsibilities

• Lead the daily operations of the F&B outlet, ensuring seamless service and guest experiences.
• Drive operational excellence by maintaining Hyatt brand standards, service quality, and outlet profitability.
• Coach, mentor, and develop associates through regular training and feedback.
• Ensure team members complete Hyatt learning programs and are knowledgeable about World of Hyatt loyalty program and upselling opportunities.
• Monitor service standards through audits and implement improvements to enhance guest satisfaction.
• Manage budgets, control costs, and optimize productivity while achieving financial and operational goals.
• Foster a positive, collaborative work environment that supports employee growth and teamwork.

Skills

Leadership

Problem-solving

Organizational skills

Interpersonal skills

Microsoft Office

Education

Degree or Diploma in Hospitality/related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Hyatt Regency Kuantan Resort is seeking a dynamic Manager – Food & Beverage (Outlet) to lead our outlet operations, inspire high-performing teams, and create memorable dining experiences for every guest.

The role focuses on delivering Hyatt brand standards, coaching associates, managing budgets, and driving guest satisfaction while ensuring profitability and a positive, collaborative work environment.