Outlet Manager (Kuantan)

AYAM GEPUK (M) SDN. BHD.; Kuantan; On-site; MYR 60,000 - 90,000; Full time

Job summary

AYAM GEPUK (M) SDN. BHD. in Kuantan, Malaysia, seeks an Outlet Manager to oversee restaurant operations, ensuring exceptional customer service, staff efficiency, and adherence to company standards. You will lead teams, manage inventory, and support sales initiatives while maintaining high food quality and hygiene.

The role requires strong leadership, practical knowledge of F&B management, and the ability to train staff, control costs, and drive profitability in a fast-paced environment.

Qualifications

• 3–5 years of experience in F&B operations, with at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of food safety, HACCP, and operational best practices.

Responsibilities

• Oversee daily outlet operations to ensure smooth, efficient business performance.
• Manage SOPs, food safety, hygiene, and company policies.
• Monitor food quality, service standards, and overall customer experience.
• Lead opening and closing procedures and staff scheduling; coach and motivate team.
• Foster a positive work environment and conduct on-the-job training.

Skills

Leadership

Communication

Interpersonal skills

Analytical skills

Problem solving

Staff management

Customer service

Education

Diploma/Bachelor's in Hospitality

Job description

No. 59, Ground Floor, Malay Town, Jalan Putra Square 2, Putra Square 25200 Kuantan Pahang

Job Summary

The Outlet Manager is responsible for overseeing the overall operations of the restaurant, ensuring excellent customer service, efficient staff management, compliance with company standards, and achievement of sales and profitability targets. The role requires strong leadership to drive operational excellence while maintaining high standards of food quality, cleanliness, and customer satisfaction.

Key Responsibilities

Operations Management

Oversee the daily operations of the outlet to ensure smooth and efficient business operations.

Ensure compliance with Standard Operating Procedures (SOPs), food safety, hygiene, and company policies.

Monitor food quality, service standards, and overall customer experience.

Manage opening and closing procedures of the outlet.

Lead, supervise, motivate, and coach outlet employees to achieve operational excellence.

Prepare staff duty rosters and allocate manpower effectively.

Conduct on-the-job training and monitor staff performance.

Foster a positive and productive working environment.

Inventory & Cost Control

Manage inventory levels and ensure proper stock control using the FIFO method.

Minimize wastage and monitor food costs.

Conduct stock counts and investigate inventory discrepancies.

Sales & Business Performance

Monitor daily sales performance and implement initiatives to achieve sales targets.

Analyse operational performance and recommend continuous improvements.

Support marketing campaigns and promotional activities.

Customer Service

Handle customer feedback and complaints professionally.

Ensure prompt resolution of customer issues while maintaining service excellence.

Build strong customer relationships to encourage repeat business.

Administration & Reporting

Prepare daily, weekly, and monthly operational reports.

Ensure accurate cash handling, banking, and sales reconciliation.

Support payroll preparation and manpower planning.

Maintain outlet documentation and compliance records.

Job Requirements

Diploma or Bachelor's Degree in Hospitality, Business Administration, Food & Beverage Management, or related field.

Minimum 3–5 years of experience in F&B operations, with at least 2 years in a supervisory or management role.

Strong leadership, communication, and interpersonal skills.

Good analytical and problem-solving abilities.

Knowledge of food safety, HACCP, and operational best practices.

Willing to work shifts, weekends, and public holidays.