Store Manager (The Bukit KL)

CHAGEE (M) SDN. BHD. (Retail); Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Benefits offered by this job

Basic plus fixed allowance & Incentive

On-job Training & Development Provided

Career advancement based on on-job •

Free CHAGEE Drinks

EPF SOCSO

Job summary

CHAGEE (M) SDN. BHD. (Retail) is seeking a Store Manager for its outlet in Kuala Lumpur. You will oversee daily operations, beverage preparation, and customer service, ensuring quality and consistency across all offerings.

The role requires SPM certification and prior F&B outlet experience. You will manage staff rosters, control costs, and drive sales targets while delivering excellent guest experiences.

Qualifications

• Experience in managing a food & beverage outlet.
• Ability to work in a fast-paced environment.
• Strong customer service orientation.

Responsibilities

• Manage and brew beverages according to in-house recipes.
• Conduct quality control; ensure drinks are prepared per recipe and taste consistently.
• Forecast and set sales targets with actionable plans to meet targets.
• Plan and manage staff rosters; ensure adequate personnel for daily operations.
• Source, hire and train new outlet staff to meet staffing needs.
• Control outlets inventory and ensure stock meets daily sales requirements.
• Handle cash, card, and e-wallet payments; ensure secure transactions.
• Monitor costs: raw materials, staff, and utilities to achieve profitability.
• Ensure operation guides are followed by staff at all times.
• Provide excellent customer experience and resolve complaints effectively.
• Maintain outlet cleanliness, equipment, and arrange maintenance when needed.
• Participate in beverage preparation and other outlet tasks as required.

Skills

F&B outlet experience

Teamwork

Education

SPM certification

Job description

We are looking for Store Manager for outlet at The Bukit, KL. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the up most services and product to satisfy the needs of all CHAGEE's customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Expected to work at highest standard at all time to ensure outlets product and service quality.

Manage and to brew the beverage based out in-house recipe.

Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.

Forecast and set sales target with actions in place to meet sales target set.

Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.

Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.

Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.

Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.

Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.

Ensure outlet operation guide is adhere to by outlet and staff at all time.

Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.

Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.

Required to participate in operational process, including preparation of beverages, handle casher position and any other relevant task of outlets.

Requirements:

Candidate must possess at least SPM certification.

Have prior working experience responsible on F&B outlet.

Able to work as a team to achieve outlet target and ensure smooth outlet process.

Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.

Possess own transportation and willing to travel.

Basic plus fixed allowance & incentives provided

On-job Training & Development Provided

Career Advancement based on candidate on-job performance

Free CHAGEE Drinks

EPF SOCSO

What can I earn as a Retail Store Manager