F&B Operations Lead | Travel & Outlet Management

SEN KEE FOOD TRADING SDN. BHD.; Pahang; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

OT pay

Incentives for KPI

Birthday gift

Staff meals

Uniform provided

EPF & SOCSO & EIS

Training provided

Increment & promotion

Job summary

SEN KEE FOOD TRADING SDN. BHD. is seeking a dynamic F&B operations professional to drive daily outlet activities and guest service in Malaysia. You will lead teams, ensure SOP-compliant food prep, and partner with management to deliver quality experiences.

The role involves travelling between outlets, supervising staff performance, and supporting management with KPI-driven goals. Based in KL with incentives and opportunities for growth.

Qualifications

• Diploma in any field and/or 1 year of related experience.
• Strong background in F&B operations.
• Team leadership and customer-service focus.
• Professional demeanor with staff and customers.
• Good verbal and written English, Malay, and Mandarin.

Responsibilities

• Ensure day-to-day operations and food preparation follow SOPs.
• Provide high-quality service to customers.
• Keep kitchen and dining area clean, safe and comfortable.
• Collaborate with management and AEON management.
• Monitor staff productivity and performance.
• Handle customer complaints and feedback to ensure satisfaction.
• Travel outlet to outlet according to schedule; cover local and outstation outlets.
• Attend ad-hoc tasks as assigned.

Skills

Leadership

Team player

Good attitude

Bilingual English/Malay/Mandarin

Strong communication

Customer service

Education

Diploma

Job description

SEN KEE FOOD TRADING SDN. BHD. is seeking a dynamic F&B operations professional to drive daily outlet activities and guest service in Malaysia. You will lead teams, ensure SOP-compliant food prep, and partner with management to deliver quality experiences.

The role involves travelling between outlets, supervising staff performance, and supporting management with KPI-driven goals. Based in KL with incentives and opportunities for growth.