F&B Operations Lead — High-Volume Café

Sunway Medical Centre Sdn Bhd; Subang Jaya; Sur place; MYR 36 000 - 54 000; Plein temps

Résumé du poste

Sunway Medical Centre Bandar Sunway is hiring to oversee the daily operations of a high-volume café (approx. 800 pax) across indoor and outdoor zones. You will coordinate front-of-house and kitchen activities, ensure cash handling and end-of-day reporting accuracy, and drive service efficiency.

We seek candidates with 1 year in F&B or healthcare, strong communication and multitasking skills, and a willingness to work shifts including weekends/holidays. Fresh graduates are welcome to apply.

Qualifications

• Fresh graduates are encouraged to apply with eagerness to learn.
• Minimum 1 year of relevant working experience in F&B or healthcare.
• Valid Typhoid Vaccine and Food Handling Course Certificate preferred.
• Strong communication and multitasking abilities.
• Willing to work shifts, weekends and public holidays.

Responsabilités

• Oversee daily cafe operations for a high-volume site (about 800 pax indoor/outdoor).
• Coordinate across front of house, kitchen, self-ordering systems, and stations to ensure smooth service.
• Ensure opening/closing procedures, cash handling, POS reconciliation, and end-of-day reporting are accurate.
• Monitor order accuracy, food quality, service timeliness and customer experience, resolving issues promptly.
• Enforce SOPs, hygiene, workplace safety and regulatory requirements across zones.
• Manage inventory, stock replenishment, wastage monitoring and vendor coordination.
• Handle customer feedback and complaints diplomatically, escalating when necessary.
• Oversee equipment, facilities, and seating area maintenance for cleanliness and safety.
• Coordinate with management on sales performance, operational challenges, staffing needs, and improvements.
• Support training, onboarding and coaching of team members to enhance productivity.

Connaissances

Cash handling

Customer service

Self-initiative

Multitask

Responsive

Independent

Communication

Description du poste

Sunway Medical Centre Bandar Sunway is hiring to oversee the daily operations of a high-volume café (approx. 800 pax) across indoor and outdoor zones. You will coordinate front-of-house and kitchen activities, ensure cash handling and end-of-day reporting accuracy, and drive service efficiency.

We seek candidates with 1 year in F&B or healthcare, strong communication and multitasking skills, and a willingness to work shifts including weekends/holidays. Fresh graduates are welcome to apply.