F&B Area Manager (Operation Consultant) - Chapanda 茶百道

FRESH TEA SUPPLY CHAIN SDN.BHD.; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Fresh Tea Supply Chain Sdn.Bhd. in Malaysia is seeking a hands-on Area Manager to support and oversee the daily operations and performance of multiple F&B outlets.

You will work closely with outlet teams and franchise partners, identify operational challenges and turn them into practical improvements, collaborating with the Operations Manager, China HQ and cross-functional teams to strengthen store performance and brand consistency.

Qualifications

• Mandarin Chinese is compulsory for communication with China HQ.
• Minimum 1 year of experience in F&B, retail, coffee/tea beverage or related operations.
• Experience in multi-outlet operations, chain F&B or franchise management is an advantage.
• Diploma or Bachelor's degree preferred; relevant practical experience encouraged.

Responsibilities

• Oversee daily operations and performance of multiple F&B outlets in Malaysia.
• Work closely with outlet teams and franchise partners to identify and address operational challenges.
• Collaborate with Operations Manager, China HQ and cross-functional teams to strengthen store performance, customer experience and brand consistency.

Skills

Mandarin Chinese

Leadership

Communication

Problem-solving

Data analysis

Willing to travel

Education

Diploma or Bachelor's degree

Job description

Fluent in Mandarin Chinese (speaking, reading and writing) is compulsory, as the role involves regular communication and coordination with China HQ.

Minimum 1 year of experience in F&B, retail, coffee, tea beverage, convenience store or related operations.

Experience in multi-outlet operations, chain F&B or franchise management will be an advantage.

Diploma or Bachelor's degree in any discipline is preferred. Candidates with relevant practical experience are encouraged to apply.

Good understanding of store operations, customer service, sales performance and operational standards.

Strong communication, coordination, leadership and problem-solving skills.

Basic data analysis skills, with the ability to understand sales reports and identify improvement opportunities.

Willing to conduct frequent outlet visits, perform fieldwork and travel when required.

Positive attitude, strong sense of responsibility and willingness to learn and grow with the company.

About the Role:

We are looking for a hands-on and results-driven Area Manager to support and oversee the daily operations and performance of multiple F&B outlets across Malaysia.

This role is ideal for someone who enjoys being on the ground, working closely with outlet teams and franchise partners, identifying operational challenges and turning them into practical improvements.

You will work closely with the Operations Manager, China HQ and cross-functional departments to strengthen store performance, improve customer experience, maintain brand consistency and support business growth.

If you are passionate about F&B operations, enjoy developing people and are ready to take ownership of multiple outlets, we would love to hear from you.