Client Service Executive

Tech Sales Jobs; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Experian is seeking a Client Service Executive in Kuala Lumpur to serve as the customer-facing voice across inquiries and feedback, ensuring solutions align with best practices and delivering a best-in-class service experience. You will support Customer Care, Data Maintenance, and Lead Qualification in a fast-paced environment.

The role requires at least 2 years in customer service, strong communication, and a diploma/degree in business or related studies.

Qualifications

• Minimum 2 years of experience in customer service.
• Fluent in English; Mandarin preferred.
• Diploma/Degree in business or relevant studies preferred.
• Familiarity with Singapore business landscape preferred.
• Strong interpersonal and written/verbal communication skills.

Responsibilities

• Provide best-in-class service experience to customers through effective handling of inquiries and feedback.
• Qualify leads or provide direct product recommendations in collaboration with cross-functional teams.
• Maintain accurate and timely customer data in CRM systems.
• Support system upgrades, product launches, or Business Continuity planning as needed.
• Achieve and exceed service quality targets and SLA commitments.
• Assist with reporting tasks relevant to customer service.

Skills

Customer service

English & Mandarin

Excellent communication

Team collaboration

Problem solving

Education

Diploma/Degree in business

Job description

[Expression of Interest] - Client Service Executive

Location: Kuala Lumpur, Mid Valley City, Lingkaran Syed Putra,, my

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll be doing

• Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).

• Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.

• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).

• Accurate and timely maintenance of customers’ data via our CRM systems.

• Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.

• Assume any report or task assigned that are relevant to customer service.

Qualifications

What you’ll need to bring to the team

• Minimum 2 years of experience in customer service

• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)

• Outstanding interpersonal and communication skills, written and verbal

• Excellent situational-handling skills and ability to thrive in a fast-paced environment

• Proactive with a positive learning attitude and desire to learn the ropes

• Proven ability to excel both independently and as part of a team

• Bilingual candidate (English & Mandarin) is preferred

• Diploma/Degree in business or relevant studies is preferred

• Familiarity with Singapore business landscape is preferred

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affiative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here