Export Sales Support Lead - End-to-End Order Fulfillment

Mamee; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Mamee in Kuala Lumpur is seeking a proactive Supply Chain professional to manage end-to-end order fulfilment from PO receipt to shipment, coordinating with planning, production, procurement, logistics, customer service and export teams.

You will monitor readiness, secure vessel bookings, ensure complete documentation, support daily operations, identify risks, escalate issues, and drive improvements in a fast-paced FMCG setting.

Qualifications

• Bachelor’s degree in a related field such as SCM, logistics or business administration.
• 2–5 years of experience in supply chain, logistics, order fulfilment or commercial operations.
• Experience in FMCG, manufacturing or export operations is advantageous.
• Strong coordination, problem-solving and stakeholder management skills.
• Good communication and ability to work in a fast-paced environment.

Responsibilities

• Manage end-to-end order fulfilment from PO receipt to shipment completion.
• Coordinate with Planning, Production, Procurement, Logistics, Customer Service and Export teams.
• Monitor production readiness and shipment schedules to meet customer requirements.
• Work with Logistics and freight forwarders to secure vessel bookings and timely shipments.
• Ensure all shipping, export and customer documentation is complete and on time.
• Support daily operations including order management, replenishment planning, delivery follow-up and issue resolution.
• Identify supply chain risks, delays, stock shortages and bottlenecks; drive corrective actions.
• Escalate issues promptly and coordinate with stakeholders for timely resolution.
• Maintain customer service standards and support continuous improvement initiatives.
• Perform ad hoc tasks as assigned by superior.

Skills

Communication skills

Coordination

Problem-solving

Stakeholder management

Emotional intelligence

Fast-paced environment

Education

Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field

Job description

Mamee in Kuala Lumpur is seeking a proactive Supply Chain professional to manage end-to-end order fulfilment from PO receipt to shipment, coordinating with planning, production, procurement, logistics, customer service and export teams.

You will monitor readiness, secure vessel bookings, ensure complete documentation, support daily operations, identify risks, escalate issues, and drive improvements in a fast-paced FMCG setting.