Associate - HCM Client Support

PwC Malaysia; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

PwC Malaysia’s Workforce team seeks an HR System Support and Project Coordinator to deliver exceptional service and coordinate HR system projects for clients in Kuala Lumpur. You will understand client HR needs, guide them on HR system services, and work with IT to resolve issues.

The role requires a degree in CS/IT, experience in customer support or project coordination, and strong documentation skills. Ability to manage multiple tasks and work with clients’ business hours is essential.

Qualifications

• Recognised University Degree in Computer Science/Information Technology or related discipline.
• Proven experience in customer support, project coordination, or a related field.
• Strong understanding of HR systems and services is preferred.
• Ability to manage multiple tasks and projects simultaneously.
• Detail-oriented with strong organizational skills.
• Proficiency in documenting system requirements and processes.
• Experience in data migration is a plus.
• Ability to work well with others and independently when needed.

Responsibilities

• Develop a deep understanding of customer needs, desires, and challenges related to our HR systems.
• Provide expert guidance and support to clients concerning our HR system and services.
• Handle and respond to client feedback, emails, and inquiries professionally and promptly.
• Collaborate with the IT team to address and resolve client issues efficiently.
• Record and document client feedback and system issues accurately.
• Maintain comprehensive records of all interactions and resolutions.
• Coordinate and collaborate with the IT team to plan and initiate HR system projects with clients.
• Develop and manage project timelines to ensure alignment with internal and client requirements.
• Clearly document all system requirements and specifications.
• Oversee data migration processes, ensuring accuracy and integrity.

Skills

Customer-focused

Problem-solving

Team collaboration

Time management

Communication

Adaptability

Education

Bachelor's degree in Computer Science/IT or related

Job description

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Associate

Job Description & Summary

At PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of an organisation’s people, building market trust and delivering sustained outcomes.

A career with our Workforce team offers you the opportunity to guide organisations in strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitate organisational transformation, offering flexible solutions tailored to specific client requirements.

Joining us means becoming a key member of a team dedicated to automating and optimising HR processes for businesses. You will help implement cutting-edge solutions that revolutionise HR management, promoting a tech-enabled, human-centric approach to enhance employee connectivity and interaction.

We are seeking a dedicated and detail-oriented HR System Support and Project Coordinator to join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will be responsible for understanding customer needs, providing timely support, and coordinating with the IT team to manage HR system projects effectively.

Key accountabilities

Customer Understanding and Support

• Develop a deep understanding of customer needs, desires, and challenges related toour HR systems.

• Provideexpert guidance and support to clients concerning our HR system andservices.

Client Communication and Issue Resolution

• Handle and respond to client feedback, emails, and inquiries professionally andpromptly.

• Collaborate with the IT team to address and resolve client issues efficiently.

Feedback and Documentation

• Record and document client feedback and system issues accurately.

• Maintain comprehensive records of all interactions and resolutions.

Project Coordination

• Coordinate and collaborate closely with the IT team to plan andinitiateHR systemprojects with clients.

• Develop and manage project timelines to ensure alignment with both internal andclient requirements.

Requirements and Data Management

• Clearly document all system requirements and specifications.

• Oversee data migration processes, ensuring accuracy and integrity.

Key Competencies

• Customer-focused approach with a commitment to delivering high-quality service.

• Strong problem-solving skills and ability to work collaboratively with cross-functionalteams.

• Ability to work in a fast-paced environment and manage time effectively.

Skills, experience and qualifications

• Recognised University Degree in Computer Science/Information Technology or related discipline.

• Proven experience in customer support, project coordination, or a related field.

• Strong understanding of HR systems and services is preferred.

• Ability to manage multiple tasks and projects simultaneously.

• Detail-oriented with strong organizational skills.

• Proficiencyin documenting system requirements and processes.

• Experience in data migration is a plus.

• Ability to beaccurateand detail-oriented in all tasks.

• Ability to work well with others and independently when needed.

• Willing to explore and expand knowledge on an on-going basis.

• Willing to work based on the client's businesswork daysand office hours.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Payroll Accounting, Payroll Legislation, Payroll Management, Payroll Software, Payroll System Optimization, Payroll Taxes, Payroll Tax Preparation, Tax Compliance, Tax Services, Teamwork, Well Being, Withholding Tax

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

December 31, 2026

At PwC, our purpose is to build trust in society and solve important problems. It is this focus which forms the services we provide and the decisions we make.

At PwC, our purpose is to build trust in society and solve important problems. It is this focus which forms the services we provide and the decisions we make.