Senior Associate - HRMS L1 Client Support

PwC Malaysia

Kuala Lumpur

On-site

MYR 80,000 - 150,000

Full time

14 days+

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Job summary

PwC Malaysia seeks a dedicated HR System Support and Project Coordinator to join our Workforce team. You will help automate and optimise HR processes for clients, coordinate with IT, and deliver high-quality service throughout engagements.

The role requires a university degree in CS/IT, 4–5 years in customer support with HR systems, and strong communication, problem-solving, and data-management abilities. Flexible client-focused delivery is key.

Qualifications

Recognized University Degree in Computer Science/Information Technology or related discipline.
At least 4 to 5 years of experience in a customer support role with HR systems.
Proven experience in customer support, project coordination, or related field.
Strong understanding of HR systems and services.
Detail-oriented with strong organizational skills.
Ability to manage multiple tasks and projects simultaneously.

Responsibilities

Develop a deep understanding of customer needs, desires, and challenges related to our HR systems.
Provide expert guidance and support to clients concerning our HR system and services.
Handle and respond to client feedback, emails, and inquiries professionally and promptly.
Collaborate with the IT team to address and resolve client issues efficiently.
Record and document client feedback and system issues accurately.
Coordinate and collaborate closely with the IT team to plan and initiate HR system projects with clients.
Develop and manage project timelines to ensure alignment with both internal and client requirements.
Oversee data migration processes, ensuring accuracy and integrity.

Skills

Communication

Analytical Thinking

Detail-oriented

Teamwork

Learning Agility

Problem Solving

Education

Degree in Computer Science/Information Technology or related discipline

Tools

HR Systems

Job description

Job Description & Summary

At PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of an organisation’s people, building market trust and delivering sustained outcomes.

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Senior Associate

Job Description & Summary

A career with our Workforce team offers you the opportunity to guide organisations in strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitate organisational transformation, offering flexible solutions tailored to specific client requirements.

Joining us means becoming a key member of a team dedicated to automating and optimising HR processes for businesses. You will help implement cutting-edge solutions that revolutionise HR management, promoting a tech enabled, human-centric approach to enhance employee connectivity and interaction.

We are seeking a dedicated and detail-oriented HR System Support and Project Coordinator to join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will be responsible for understanding customer needs, providing timely support, and coordinating with the IT team to manage HR system projects effectively.

Key Accountabilities

Customer Understanding and Support

Develop a deep understanding of customer needs, desires, and challenges related to our HR systems.
Provide expert guidance and support to clients concerning our HR system and services.

Client Communication and Issue Resolution

Handle and respond to client feedback, emails, and inquiries professionally and promptly.
Collaborate with the IT team to address and resolve client issues efficiently.

Feedback and Documentation

Record and document client feedback and system issues accurately.
Maintain comprehensive records of all interactions and resolutions.

Project Coordination

Coordinate and collaborate closely with the IT team to plan and initiate HR system projects with clients.
Develop and manage project timelines to ensure alignment with both internal and client requirements.

Requirements and Data Management

Clearly document all system requirements and specifications.
Oversee data migration processes, ensuring accuracy and integrity.

Key Competencies

Customer-focused approach with a commitment to delivering high-quality service.
Strong problem-solving skills and ability to work collaboratively with cross-functional teams.
Ability to work in a fast-paced environment and manage time effectively.

Skills, Experience And Qualifications

Recognized University Degree in Computer Science/Information Technology or related discipline.
At least 4 to 5 years of experience in customer support role with at least 1 year of experience using HR Systems.
Proven experience in customer support, project coordination, or a related field.
Strong understanding of HR systems and services is preferred.
Ability to manage multiple tasks and projects simultaneously.
Detail-oriented with strong organizational skills.
Proficiency in documenting system requirements and processes.
Experience in data migration is a plus.
Ability to be accurate and detail-oriented in all tasks.
Ability to work well with others and independently when needed.
Willing to explore and expand knowledge on an on-going basis.
Willing to work based on the client's business work days and office hours.