Associate - HCM Client Support

PwC South Africa; Kuala Lumpur; On-site; Confidential; Full time

Job summary

PwC South Africa is seeking an HR System Support and Project Coordinator to understand client HR system needs, provide guidance, and coordinate with IT on system projects. This role emphasizes accurate documentation, data migration oversight, and proactive issue resolution to deliver high-quality service.

You will work with the Workforce team to streamline HR processes and ensure client satisfaction, requiring strong organizational skills and the ability to handle multiple projects in a

Qualifications

• Degree in Computer Science/Information Technology or related discipline.
• Experience in customer support, project coordination, or related field.
• Familiarity with HR systems and services preferred.
• Ability to manage multiple tasks and projects.
• Detail‑oriented with strong organizational skills.
• Willing to work based on the client's business hours.

Responsibilities

• Develop a deep understanding of customer needs related to our HR systems.
• Provide expert guidance and support to clients concerning our HR system and services.
• Handle client feedback, emails, and inquiries; coordinate with IT to resolve issues.
• Record and document client feedback and system issues; maintain logs.
• Plan and initiate HR system projects with clients; manage timelines.
• Document system requirements and oversee data migration.

Skills

Customer focus

Problem solving

Cross-functional teams

Time management

Attention to detail

Education

Degree in Computer Science/Information Technology or related discipline

Tools

Payroll Software

Payroll System Optimization

Payroll Taxes

Tax Compliance

HR Systems

Job description

Line of Service Tax Industry/Sector Not Applicable Specialism General Tax Consulting Management Level Associate Job Description & Summary

At PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of an organisation’s people, building market trust and delivering sustained outcomes. A career with our Workforce team offers you the opportunity to guide organisations in strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitate organisational transformation, offering flexible solutions tailored to specific client requirements. Joining us means becoming a key member of a team dedicated to automating and optimising HR processes for businesses. You will help implement cutting-edge solutions that revolutionise HR management, promoting a tech-enabled, human-centric approach to enhance employee connectivity and interaction. We are seeking a dedicated and detail-oriented HR System Support and Project Coordinator to join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will be responsible for understanding customer needs, providing timely support, and coordinating with the IT team to manage HR system projects effectively.

Key accountabilities

Customer Understanding and Support

• Develop a deep understanding of customer needs, desires, and challenges related to our HR systems.
• Provide expert guidance and support to clients concerning our HR system and services.

Client Communication and Issue Resolution

• Handle and respond to client feedback, emails, and inquiries professionally and promptly.
• Collaborate with the IT team to address and resolve client issues efficiently.

Feedback and Documentation

• Record and document client feedback and system issues accurately.
• Maintain comprehensive records of all interactions and resolutions.

Project Coordination

• Coordinate and collaborate closely with the IT team to plan and initiate HR system projects with clients.
• Develop and manage project timelines to ensure alignment with both internal and client requirements.

Requirements and Data Management

• Clearly document all system requirements and specifications.
• Oversee data migration processes, ensuring accuracy and integrity.

Key Competencies

Customer-focused approach with a commitment to delivering high-quality service.

Strong problem-solving skills and ability to work collaboratively with cross‑functional teams.

Ability to work in a fast‑paced environment and manage time effectively.

Skills, experience and qualifications

• Recognised University Degree in Computer Science/Information Technology or related discipline.
• Proven experience in customer support, project coordination, or a related field.
• Strong understanding of HR systems and services is preferred.
• Ability to manage multiple tasks and projects simultaneously.
• Detail‑oriented with strong organizational skills.
• Proficiency in documenting system requirements and processes.
• Experience in data migration is a plus.
• Ability to be accurate and detail‑oriented in all tasks.
• Ability to work well with others and independently when needed.
• Willing to explore and expand knowledge on an on‑going basis.
• Willing to work based on the client's business work days and office hours.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills Optional Skills

• Accepting Feedback
• Active Listening
• Communication
• Emotional Regulation
• Empathy
• Inclusion
• Intellectual Curiosity
• Optimism
• Payroll Accounting
• Payroll Legislation
• Payroll Management
• Payroll Software
• Payroll System Optimization
• Payroll Taxes
• Payroll Tax Preparation
• Tax Compliance
• Tax Services
• Teamwork
• Well Being
• Withholding Tax

Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? Yes Government Clearance Required? Yes Job Posting End Date December 31, 2026

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.