Specialist - Technical Support (Burmese & English Speaker)

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 45,000 - 56,000; Full time

Benefits offered by this job

Quarterly bonuses

15 days annual leave

14 days medical leave

Medical and hospitalization coverage

Job summary

Scicom MSC Berhad in Kuala Lumpur, Malaysia is seeking an L1.0 Technical Support to deliver premium assistance to users and clients. Fluency in Burmese and strong English communication are required.

You will diagnose problems, guide customers, and coordinate with the TAM team to close cases while adhering to service levels. The role covers OS and software deployment, patching, and on-site support when needed.

Qualifications

• Degree, Diploma or an equivalent professional qualification.
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels - written and verbal - English and Burmese language.
• Superior customer service skills
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.

Responsibilities

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with other technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own "Open Case" workload and drives to closure.
• Answering support queries via phone, email, messaging, helpdesk applications and face to face.
• Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.
• Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.
• Packaging, deployment, and patching of applications.
• Assistance with maintenance and support of deployment infrastructure.
• Provide support and ownership for on-going company audits and/or certification requirements.
• Monitor team adherence to policies and procedures.
• Network monitoring and maintenance.

Skills

Burmese language

English language

Customer service

Troubleshooting

Technical helpdesk

Education

Degree or Diploma

Tools

Windows OS

MS Office

Job description

The Position:

As L1.0 Technical Support, your role is to deliver premium technical support to users and clients. Open for those who can speak Burmese fluently.

The Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own "Open Case" workload and drives to closure.
• Answering support queries via phone, email, messaging, helpdesk applications and face to face.
• Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.
• Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.
• Packaging, deployment, and patching of applications.
• Assistance with maintenance and support of deployment infrastructure.
• Provide support and ownership for on-going company audits and/or certification requirements.
• Monitor team adherence to policies and procedures.
• Network monitoring and maintenance.

The Requirement for the Role:

• Degree, Diploma or an equivalent professional qualification
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels - written and verbal - English and Burmese language.
• Superior customer service skills
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.

What We Offer:

• Competitive Salary: RM 4,000 - RM 5,000
• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.