Specialist - Technical Support (Korean Language Support)

Scicom Intl; Kuala Lumpur; On-site; MYR 95,000 - 112,000; Full time

Benefits offered by this job

Salary RM8,500 - RM10,000

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Job summary

Scicom Intl is seeking a Specialist - Technical Support (Korean Language Support) in Kuala Lumpur, Malaysia. The role focuses on resolving technical issues for Korean-speaking customers with strong IT service experience and a customer-first mindset.

Candidates should have 1+ years in client technical support, familiarity with UEM/MDM and Microsoft CSP, and solid Windows/MS knowledge. This is a full-time on-site position offering RM8,500–RM10,000 monthly with benefits including annual and medical

Qualifications

• Proficient in English and Korean language (spoken and written).
• 1+ years of experience in Client Technical Support roles.
• Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
• Experience within IT Services and working with Field Service Providers.
• Working Knowledge of Windows Operating Systems and MS Products.
• L1 Technical Support: troubleshooting to resolve, service desk handling & coordination.

Responsibilities

• Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.
• Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
• Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
• Responsible for ensuring that the set KPIs are achieved.
• Create a case in ticketing system, monitoring and drive the case until closure.
• To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
• To ensure high levels of customer satisfaction with individual calls.
• If not successful in solving the ticket, forward to the next appropriate level.
• Usage of remote tools (where applicable) to analyze and resolve tickets.
• Ad-hoc tasks such as queue monitoring, light reporting and projects covering different time zones of regions.

Skills

English language

Korean language

Client technical support

Windows OS knowledge

UEM/MDM/Enterprise antivirus

MS Office proficiency

Job description

Specialist - Technical Support (Korean Language Support)

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Job Description

The Responsibilities of the Role:

• Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.
• Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
• Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
• Responsible for ensuring that the set KPIs are achieved.
• Create a case in ticketing system, monitoring and drive the case until closure.
• To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
• To ensure high levels of customer satisfaction with individual calls.
• If not successful in solving the ticket, forward to the next appropriate level.
• Usage of remote tools (where applicable) to analyze and resolve tickets.
• Ad-hoc tasks such as queue monitoring, light reporting and projects covering different time zones of regions.

Skill Requirements:

• Proficient in English and Korean language (spoken and written).
• 1+ years of experience in Client Technical Support roles.
• Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
• Experience within IT Services and Working with Field Service Providers.
• Working Knowledge of Windows Operating Systems and MS Products.
• Technical Knowledge of the client (Notebook, Desktop, & Tablets).
• L1 Technical Support: troubleshooting to resolve, service desk handling & coordination

The Package :

• Attractive Salary (RM8,500 - RM10,000)
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.