Executive Technical Service & Sales Administration Support

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH in Malaysia’s Technology unit seeks an Executive, Technical Service & Sales Administration Support to streamline sales operations and service coordination. You will maintain accurate documentation and support the sales team while building strong customer and vendor relationships.

The role requires a Diploma or Degree in Marketing, Business Administration, or a science-related field, with 3–4 years in sales coordination for scientific equipment. Experience with tender processes is a plus.

Qualifications

• Diploma or degree in marketing, business administration, or a science-related field.
• 3–4 years of experience as a sales coordinator in the scientific equipment industry.
• Demonstrated ability to collaborate with cross-functional teams and manage multiple projects in a fast-paced environment.
• Knowledge of government tender processes and e-Portal systems is an added advantage.

Responsibilities

• Serve as the primary customer contact point and foster relationships with customers and vendors for a consistent experience.
• Support the sales team with lead generation, follow-up, and reporting to maintain pipeline visibility.
• Ensure all sales-related documentation, including contracts and proposals, is accurate and up to date.
• Coordinate service-related contracts, tenders, and documentation for the technical service team, ensuring compliance with processes.
• Manage tender files and the eligible vendor list to support submissions.
• Perform general administrative and coordination tasks as required.

Skills

Cross-functional collaboration

Project management

Customer relationship management

Tender coordination

Education

Diploma or Degree in Marketing, Business Administration or Science-related field

Tools

e-Portal systems

Job description

About The Role

The Executive, Technical Service & Sales Administration Support ensures the smooth execution of sales operations and technical service coordination within DKSH's Technology business unit in Malaysia. This role is central to maintaining accurate documentation, enabling the sales team, and building strong customer and vendor relationships that underpin consistent business performance.

What You Will Deliver

• Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
• Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
• Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
• Coordinate service-related contracts, tenders, and documentation in support of the technical service team, ensuring accuracy and adherence to process requirements
• Manage and maintain tender files and the eligible vendor list, ensuring readiness and compliance for tender submissions
• Administrative duties and coordination tasks as required

What You Bring

• Diploma or Degree in Marketing, Business Administration, or a Science-related field
• 3 to 4 years of experience as a sales coordinator in the scientific equipment industry
• Demonstrated ability to collaborate with cross-functional teams and manage multiple projects simultaneously in a fast-paced environment
• Adaptable to dynamic and evolving market conditions with the ability to prioritize effectively
• Experience in scientific equipment is an added advantage
• Knowledge of government tender processes and e-Portal systems is an added advantage

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long‑term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.