EXECUTIVE, TECHNICAL

CARSOME Sdn Bhd; Klang City; On-site; MYR 40,000 - 67,000; Full time

Job summary

CARSOME Sdn Bhd, Southeast Asia’s leading car e-commerce platform, is seeking a Technical Support Executive to join our technical operations team in Malaysia. You will follow established support processes, troubleshoot complex cases, and collaborate with the primary support group to deliver effective solutions.

You will communicate clearly with internal teams and customers, generate regular reports, and may be required to visit sites.

Qualifications

• Ability to identify the problem quickly.
• Good knowledge of automotive.
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Proficiency in PowerPoint, Word, Excel and ATS.

Responsibilities

• Follow all Technical Support processes.
• Performs additional related duties as assigned by management.
• Solve cases requiring in-depth troubleshooting assistance and resolution.
• Work closely with Primary Technical Support to provide solutions.
• Handle the call flow from internal/external sources.
• Daily, weekly and monthly reporting to TSA Manager.
• Site visits may be required.
• Share knowledge with other L2 engineers.

Skills

Problem solving

Automotive knowledge

Analytical skills

Communication skills

Computer literacy

Learning ability

Tools

ATS

PowerPoint

Word

Excel

Job description

Embark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem that is driven by technology and data. Join us in our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership experience. At CARSOME, we are guided by values that prioritize our customers, encourage collaborative problem-solving, strive for continuous improvement, and foster bold yet thoughtful innovation. We're committed to efficient, humble leadership and taking ownership in our roles, always aiming to positively impact our employees, customers, and community.

Our growing company is searching for experienced candidates for the position of technical support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

Your Day-to-Day

• Follow all Technical Support processes
• Performs additional related duties as assigned by management
• Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution
• Work Closely with Primary Technical Support team to provide a solution to outlet /Primary Tech Support in an
• Handle the call flow from internal/external
• Daily, weekly and monthly reporting of working to TSA Manager
• Site visit may be required
• Communicate and share knowledge with other L2 engineers Primary Support
• Understand the source of the quality problem
• Liaise/support inter-department requirements to increase service level to our customers

Your Know-How

• Ability to identify the problem quickly.
• Good knowledge of automotive
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Required Skill(s): PowerPoint, Word, Excel & Applicant Tracking System (ATS).

Job Snapshot

Updated Date

09.03.2026

Job ID

J00112

Department

CCL

Location

Employee Type

PERMANENT - FULL TIME

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.