EXECUTIVE, BRANCH SUPPORT OPERATIONS

Carsome Group; West Coast Division; On-site; MYR 26,000 - 28,000; Full time

Job summary

CARSOME is Southeast Asia’s leading used-car platform. Branch Support Operations roles ensure seamless order-to-delivery processes, coordinating with customers, banks, and internal teams.

The role requires handling PDIs, vehicle transfers, test-drive prep, and stock updates. Travel to branches across East Malaysia may be required; a valid driving licence is beneficial.

Qualifications

• Education: SPM/ Diploma/ Degree in any discipline. Automotive education desirable.
• Experience: 2 years in Automotive industry preferred.
• Willingness to travel and valid driving licence.
• Good communication and multitasking ability.

Responsibilities

• Provide retail administrative support to complete customer journey from order to delivery.
• Liaise with customers, banks/FIs, and internal stakeholders to complete processes.
• Perform Vehicle Handover, PDI, and inspections.
• Coordinate inter-branch vehicle transfers and daily logistics.
• Support monthly stock counts and record updates in systems.
• Prepare vehicles for test drives and handle post-test drive touch-ups.
• Manage handovers from different branches and ensure accurate tagging.

Skills

multitask handling

prioritization

communication

teamwork

independent work

driving licence

problem solving

Education

SPM / Diploma / Degree

Automotive education

Tools

AppSheet

CarTracker App

TMS (Transport Management System)

CMS transfer store

Job description

Job Description

Job Description

Job Title

Branch Support Operation

Work Location

CARSOME Certified Sdn Bhd

About You

Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.

Your Day-to-Day

• Vehicle Handover & Inspection
  • Conduct Pre-Delivery Inspections (PDI)
  • Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
• Vehicle Maintenance & Upkeep
  • Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
  • Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
  • Coordinate Car Wash or USP. Update AppSheet.
  • Monthly stock counts to ensure vehicle inventory accuracy.
  • Update CarTracker(C2B) before and after every collection to prevent discrepancies.
  • Tag keys accurately based on vehicle number plates for easy tracking.
• Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
• Conduct PDI during dealer car collection from the yard.
• Transport cars from yard to branch for dealer pickup.
• Receive and facilitate car handovers from different branches.
• Vehicle Transfer & Logistic Coordination
  • Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
  • Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
  • CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
  • Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.

Your Know-How

• Qualification in SPM / Diploma / Degree (in any discipline).
• Preferably candidates possess some level of Automotive Education.
• Minimum 2 years of experience working in the Automotive industry.
• A valid driving license with a clean record and willingness to travel.
• Ability to interact and communicate with individuals at all levels.
• Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
• Ability to work independently as well as within a team to support each other.
• A quality-first mentality in upholding CARSOME' s fleet quality standards.
• Familiarity with the JPJ or Puspakom’s procedure will be a plus point.

Job Snapshot

Updated Date: 17.04.2026

Job ID: J00156

Department: BRANCH OPS

Location

Experience: 0 - 5 Years

Employee Type: PERMANENT - FULL TIME

Salary Range: MYR 2,300 - 2,500 (Monthly)

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About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.