Executive Secretary to General Manager – VIP Coordination

Berjaya Penang Hotel; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Berjaya Penang Hotel is seeking an Executive Secretary to the General Manager to provide high-level administrative and secretarial support. You will manage calendars, coordinate meetings, prepare briefs, and handle confidential information with discretion.

The role requires professionalism, excellent communication, and the ability to liaise with department heads, guests, and stakeholders to ensure smooth operations of the General Manager's Office.

Qualifications

• High degree of professionalism, confidentiality, organisation, and communication skills.
• Ability to maintain strict confidentiality of all information received in the course of duties.
• Exercise discretion when handling sensitive correspondence, discussions, and management matters.
• Maintain effective working relationships with all departments and management personnel.
• Ability to perform duties in accordance with hotel policies, procedures, and standards.

Responsibilities

• Manage and maintain the General Manager's daily calendar, appointments, meetings, and schedule.
• Arrange meetings, appointments, hotel visits, and official engagements on behalf of the General Manager.
• Prepare meeting agendas, briefing materials, reports, presentations, correspondence, and other documents as required.
• Take accurate minutes of meetings and follow up on action items when required.
• Maintain an organized filing system for documents, correspondence, reports, and confidential records.
• Serve as the primary administrative contact between the General Manager and Heads of Departments.
• Coordinate management meetings, departmental meetings, briefings, and special meetings chaired or attended by the General Manager.
• Handle confidential information relating to hotel operations, employees, management decisions, financial matters, and business strategies.
• Maintain a follow-up system for matters assigned by the General Manager and monitor deadlines and pending actions.
• Provide professional and courteous assistance to VIP guests, corporate representatives, government officials, and other important stakeholders.

Skills

Professionalism

Confidentiality

Organisation

Communication skills

Discretion

Interdepartmental coordination

Stakeholder management

Job description

Berjaya Penang Hotel is seeking an Executive Secretary to the General Manager to provide high-level administrative and secretarial support. You will manage calendars, coordinate meetings, prepare briefs, and handle confidential information with discretion.

The role requires professionalism, excellent communication, and the ability to liaise with department heads, guests, and stakeholders to ensure smooth operations of the General Manager's Office.