Executive Secretary

Mandarin Oriental Hotel Group Limited; Bandar Penawar; On-site; MYR 90,000 - 150,000; Full time

Job summary

Mandarin Oriental Hotel Group Limited in Malaysia seeks an experienced executive office professional to provide comprehensive support to the General Manager, handling executive correspondence, presentations, reports and briefing papers.

You will coordinate EXCO meetings, drive strategic initiatives, oversee governance and sustainability efforts, and liaise with the Owners’ team to ensure timely reporting and quarterly documentation.

Qualifications

• Primary administrative, operational and strategic support to the GM.
• Coordinate EXCO/leadership meetings and follow-up actions.
• Coordinate and track resort projects and strategic initiatives.
• Plan audits, safety and governance initiatives in line with policy.
• Coordinate sustainability actions and reporting standards.
• Liaise with Owners’ team for reporting, business plans and quarterly docs.

Responsibilities

• Executive Office Management: Primary administrative, operational and strategic support to the GM; executive correspondence, presentations, reports and briefing papers.
• EXCO/leadership meeting coordination and action follow-up.
• Strategic Projects & Follow-up: Coordinate and track key resort projects and strategic initiatives; maintain deadlines and cross-functional follow-up.
• Governance, Audit & Compliance: Planning, monitoring and follow-up around audits, safety, security and governance initiatives.
• Sustainability: Coordinate sustainability actions and initiatives across MODES and maintain reporting standards.
• Owner & Corporate Support: Liaison with the Owners’ team when required; support owner reporting, business plans, presentations and quarterly documentation.
• VIP / GM Guest Coordination: Coordinate VIP and GM guest arrangements with welcome cards, amenities and arrival preparation.

Job description

• Executive Office Management Primary administrative, operational and strategic support to the GM Executive correspondence, presentations, reports and briefing papers EXCO/leadership meeting coordination and action follow-up Management of confidential Executive Office matters

• Strategic Projects & Follow-up Coordinate and track key resort projects and strategic initiatives Maintain action plans, deadlines and cross-functional follow-up Help ensure priorities agreed by the GM/leadership team are actually delivered

• Governance, Audit & CompliancePlanning, monitoring and follow-up around audits, safety, security and governance initiatives This aligns particularly well with the gap you subsequently identified around FLHSS administration and follow-through

• Sustainability Coordinate sustainability actions and initiatives across MODES and maintain the platform, reporting standards.

• Owner & Corporate Support Liaison with the Owners’ team when required Support owner reporting, business plans, presentations and quarterly documentation

• VIP / GM Guest CoordinationCoordinate VIP and GM guest arrangements Welcome cards, amenities and arrival preparation Reservations for VIPs, regular guests and Mandarin Oriental leadership