Assistant Admin Manager (Chinese Speaking)

Eastwood Valley Golf & Country Club; Miri; On-site; MYR 36,000 - 48,000; Full time

Job summary

Eastwood Valley Golf & Country Club is seeking an capable administrative coordinator to support the daily resort administration and coordinate with all departments to ensure smooth operations.

You will monitor service standards, maintain organised records, arrange meetings and record minutes, and follow up on management instructions with the Heads of Departments (Front Office, F&B, Kitchen, Golf, Housekeeping, Maintenance, Security and Sales).

Responsibilities

• Manage correspondence, filing, internal notices and administrative reports.
• Maintain organised records of agreements, licences and relevant documents, and follow up on renewal deadlines.
• Handle confidential management and staff information professionally.
• Coordinate with Front Office, F&B, Kitchen, Golf, Housekeeping, Maintenance, Security and Sales.
• Communicate management instructions clearly and follow up with the respective HODs.
• Maintain an action tracker showing outstanding matters, persons in charge and completion dates.
• Conduct regular rounds of guest areas and facilities to identify cleanliness, maintenance and service concerns.
• Record findings and follow up with the relevant departments until rectification is completed.
• Monitor recurring guest complaints and service issues, and recommend practical improvements.
• Arrange meetings, prepare agendas and record meeting minutes.

Job description

Support the daily administration of the resort, coordinate with all departments and follow up on management instructions. Monitor service standards and ensure operational issues are properly recorded, assigned and resolved.

Key Responsibilities

• Manage correspondence, filing, internal notices and administrative reports.
• Maintain organised records of agreements, licences and relevant documents, and follow up on renewal deadlines.
• Handle confidential management and staff information professionally.
• Coordinate with Front Office, F&B, Kitchen, Golf, Housekeeping, Maintenance, Security and Sales.
• Communicate management instructions clearly and follow up with the respective HODs.
• Maintain an action tracker showing outstanding matters, persons in charge and completion dates.
• Conduct regular rounds of guest areas and facilities to identify cleanliness, maintenance and service concerns.
• Record findings and follow up with the relevant departments until rectification is completed.
• Monitor recurring guest complaints and service issues, and recommend practical improvements.
• Arrange meetings, prepare agendas and record meeting minutes.