Executive Secretary

Mandarin Oriental Group; Bandar Penawar; On-site; MYR 90,000 - 120,000; Full time

Job summary

Mandarin Oriental Group in Malaysia seeks an experienced executive office professional to provide strategic support to the GM. You will manage executive correspondence, presentations, reports and briefing papers, and coordinate EXCO meetings.

The role oversees strategic projects, governance and sustainability initiatives, liaises with owners, and arranges VIP/GM guest services. It requires meticulous organization and the ability to maintain confidential matters across the resort.

Responsibilities

• Executive Office Management: Provide administrative, operational and strategic support to the GM; manage executive correspondence and briefing papers.
• Strategic Projects & Follow-up: Coordinate and track key resort projects and strategic initiatives; maintain action plans and deadlines.
• Governance, Audit & Compliance: Planning, monitoring and follow-up around audits, safety and governance initiatives.
• Sustainability: Coordinate sustainability actions and initiatives across MODES and maintain reporting standards.
• Owner & Corporate Support: Liaison with Owners’ team; support owner reporting, business plans and quarterly documentation.
• VIP / GM Guest Coordination: Coordinate VIP and GM guest arrangements, welcome cards, amenities and arrival preparation; reservations.

Job description

• Executive Office Management Primary administrative, operational and strategic support to the GM Executive correspondence, presentations, reports and briefing papers EXCO/leadership meeting coordination and action follow-up Management of confidential Executive Office matters

• Strategic Projects & Follow-up Coordinate and track key resort projects and strategic initiatives Maintain action plans, deadlines and cross-functional follow-up Help ensure priorities agreed by the GM/leadership team are actually delivered

• Governance, Audit & CompliancePlanning, monitoring and follow-up around audits, safety, security and governance initiatives This aligns particularly well with the gap you subsequently identified around FLHSS administration and follow-through

• Sustainability Coordinate sustainability actions and initiatives across MODES and maintain the platform, reporting standards.

• Owner & Corporate Support Liaison with the Owners’ team when required Support owner reporting, business plans, presentations and quarterly documentation

• VIP / GM Guest CoordinationCoordinate VIP and GM guest arrangements Welcome cards, amenities and arrival preparation Reservations for VIPs, regular guests and Mandarin Oriental leadership