EXECUTIVE – ROADSIDE ASSISTANCE (RSA) & BUSINESS PROCESS OUTSOURCING (BPO)

BATERIKU (M) SDN. BHD.; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Job summary

BATERIKU (M) SDN. BHD. is seeking an Executive – RSA & BPO to expand business opportunities, manage key clients and partners, and drive service performance across nationwide operations.

The role requires a Bachelor’s degree in a related field and 3–5 years of relevant experience in business development, account management, or partnerships. You will coordinate with cross-functional teams to ensure successful service delivery and growth opportunities.

Qualifications

• Bachelor's Degree in Business Administration or related discipline.
• 3–5 years of relevant experience in BD, account management or partnerships.
• Exposure to service operations, client onboarding, proposals and negotiations is a plus.

Responsibilities

• Develop and support business opportunities for RSA, BPO, automotive services and related solutions.
• Manage corporate accounts, strategic clients and service partners.
• Support client onboarding, service implementation and nationwide delivery coordination.
• Monitor service performance, SLA/KPI achievement and customer experience.
• Prepare commercial proposals, client presentations and business cases.

Skills

Business development

Account management

Partnerships

SLA/KPI monitoring

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Marketing

Bachelor's Degree in Management

Job description

EXECUTIVE – ROADSIDE ASSISTANCE (RSA) & BUSINESS PROCESS OUTSOURCING (BPO)

Bateriku.com is looking for an Executive – RSA & BPO to develop business opportunities, manage key clients and partners, drive service performance and identify new growth opportunities.

Key responsibilities

Develop and support business opportunities for Roadside Assistance (RSA), BPO, automotive services and related solutions

Manage corporate accounts, strategic clients, service partners and other key business stakeholders

Support client onboarding, service implementation and coordination of nationwide service delivery requirements

Monitor service performance, SLA/KPI achievement, customer experience and operational issues with relevant teams

Prepare commercial proposals, client presentations, business cases and partnership documentation

Support commercial negotiations covering pricing, service scope, SLA, operating model and partnership terms

Coordinate closely with Business Development, Operations, Technology and Customer Service to ensure effective execution and service delivery

Maintain strong client and partner relationships, address service or commercial matters, and identify opportunities for account growth

Track sales pipeline, account performance, service performance and key business milestones; provide regular management updates

Conduct market and industry analysis to identify new RSA, BPO, fleet, insurance and automotive service opportunities

About you

Bachelor's Degree in Business Administration, Marketing, Automotive, Management or a related discipline

Minimum 3-5 years of relevant experience in business development, account management, partnerships, service operations or related functions

Experience managing corporate accounts, service partners, operational stakeholders or outsourced service arrangements

Exposure to service delivery, SLA/KPI monitoring, customer experience, commercial proposals and partnership negotiations is preferred

Vehicle Services & Repair 101-1,000 employees

Established in March 2014, Bateriku.com started as an on-demand car battery replacement service provider, evolving into an ecosystem that connects car users to roadside assistance, trusted workshops, auto parts marketplace, and ancillary services.

Bateriku.com scaled up by leveraging big data, technology, and sharing economy. To date, Bateriku.com operates close to 200 retail outlets (Pitstop) nationwide and has rendered its services to more than 1.5 million car

Established in March 2014, Bateriku.com started as an on-demand car battery replacement service provider, evolving into an ecosystem that connects car users to roadside assistance, trusted workshops, auto parts marketplace, and ancillary services.

Bateriku.com scaled up by leveraging big data, technology, and sharing economy. To date, Bateriku.com operates close to 200 retail outlets (Pitstop) nationwide and has rendered its services to more than 1.5 million car

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years experience in Business Process Outsourcing do you have?
• Do you possess or have access to your own transportation?