Executive, QA (Retail)

Zuspresso (M) Sdn Bhd; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Zuspresso (M) Sdn Bhd is seeking a QA/QC professional to ensure quality and food safety across its retail outlets. You will conduct audits, monitor product handling, and drive corrective actions in collaboration with Operations and Supply Chain teams.

The role emphasizes data analysis, SOP adherence, and effective communication with outlet teams, with a focus on continuous improvement and cross-functional alignment.

Qualifications

• Bachelor’s degree with focus on QA/QC or food safety is preferred.
• Strong knowledge of HACCP, GMP and Halal requirements.
• Good communication, documentation and problem-solving skills.
• Experience auditing, inspection, and corrective actions is a plus.

Responsibilities

• Conduct regular retail quality and food safety audits to assess outlet compliance with standards, SOPs, hygiene requirements, product specifications, and operational controls.
• Monitor product quality and retail execution to ensure consistency in food safety, product handling, storage, preparation across outlets, and identify potential gaps or risks.
• Follow up on corrective and preventive actions arising from audits, incidents, and quality investigations, and verify the effectiveness and timely closure of actions
• Communicate food safety requirements, quality standards, and best practices to outlet teams to promote consistent understanding, implementation, and compliance.
• Analyze quality data, audit findings, complaints, and incident trends to identify recurring issues, emerging risks, and opportunities for improvement, and provide relevant reports and recommendations.
• Act as the key liaison between Operations, Supply Chain, Academy, and other stakeholders to drive effective implementation of quality and food safety programs.
• Support the development, review, and implementation of QA standards, SOPs, training, and continuous improvement initiatives to strengthen quality awareness and compliance across retail operations.
• Maintain, update, and revise relevant documentation, procedures, records, and reports as required.
• Perform any other special project/ task assigned by superior/ management.

Skills

QA/QC

Food Safety

HACCP

GMP

Halal

Auditing

Inspection

Analytical skills

Communication

Documentation

Office tools

Travel willingness

Independent work

Cross-functional teams

Education

Bachelor’s Degree in Food Science

Fresh graduates welcome

Tools

Microsoft Office

Job description

Position Responsibilities

• 1. Conduct regular retail quality and food safety audits to assess outlet compliance with established standards, SOPs, hygiene requirements, product specifications, and operational controls.
• 2. Monitor product quality and retail execution to ensure consistency in food safety, product handling, storage, preparation across outlets, and identify potential gaps or risks.
• 3. Follow up on corrective and preventive actions arising from audits, incidents, and quality investigations, and verify the effectiveness and timely closure of actions
• 4. Communicate food safety requirements, quality standards, and best practices to outlet teams to promote consistent understanding, implementation, and compliance.
• 5. Analyze quality data, audit findings, complaints, and incident trends to identify recurring issues, emerging risks, and opportunities for improvement, and provide relevant reports and recommendations.
• 6. Act as the key liaison between Operations, Supply Chain, Academy, and other stakeholders to drive effective implementation of quality and food safety programs.

Secondary Job Responsibilities

• 1. Support the development, review, and implementation of QA standards, SOPs, training, and continuous improvement initiatives to strengthen quality awareness and compliance across retail operations.
• 2. Maintain, update, and revise relevant documentation, procedures, records, and reports as required.
• 3. Perform any other special project/ task assigned by superior/ management.

Qualifications & Experience

• - Bachelor’s Degree in Food Science, Food Technology, Food Safety, Quality Management, or related field. Fresh graduates are encouraged to apply; relevant QA/QC or F&B experience is an advantage.
• - Basic knowledge of food safety, HACCP, GMP, and Halal requirements.
• - Good communication, documentation, and problem-solving skills.
• - Proficient in basic office productivity and documentation tools.
• - Possess own transportation and be willing to travel to retail outlets when required.
• - Experience in QAQA/QC, Food Safety, F&B, or Retail is an advantage.
• - Experience in auditing, inspection, and corrective action follow-up is an advantage.
• - Experience working with retail outlets / operations is an advantage.
• - Knowledge of food safety, hygiene, HACCP, GMP & Halal.
• - Basic QA QA auditing and inspection skills.
• - Good problem-solving and analytical skills.
• - Good communication and documentation skills.
• - Basic knowledge of office productivity tools.
• - Ability to work independently and with cross-functional teams.
• - Able to articulate new information quickly and react positively to new and challenging opportunities.
• - Able to communicate effectively with team members, operations and stakeholders.
• - Ability to manage multiple projects and prioritize tasks effectively.
• - Attention to details and accuracy, meticulous with good problem-solving skills.
• - Confident, proactive, able to work under pressure and meet tight timelines
• a Necessity, Not a Luxury.