EXECUTIVE - OPERATIONS - SEGAMAT

Rymnet Solutions Sdn Bhd; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Job summary

Rymnet Solutions Sdn Bhd invites applications for an Operations role in Malaysia. The incumbent will plan, implement and monitor KPI PPSPPA for designated areas, ensuring timely cleansing and collection services, and liaising with local authorities to maintain good relationships.

S/he will manage public complaints and drive operational reporting. Ideal candidates have at least two years in operation management, strong leadership, and proficiency in English and Bahasa Melayu, with a focus on

Qualifications

• Minimum two (2) years of working experience in operation, managing people and resources such as fleet or equipment.
• Strong ownership, integrity and initiative; ability to work with diverse teams.
• Good organizational, analytical and reporting abilities.

Responsibilities

• Plan, implement and monitor KPI PPSPPA for the designated area and ensure on-time cleansing and collection services.
• Regularly review and update operating plans and schedules; liaise with authorities and PPSPPA.
• Manage public complaints and KPIs, and report progress to relevant managers.

Skills

Operations management

Team leadership

Interpersonal skills

Analytical skills

Communication skills

English proficiency

Bahasa Melayu

Job description

Role

Duties & Responsibilities

KEY DUTIES AND RESPONSIBILITIES / TUGAS DAN TANGGUNGJAWAB :

Core Responsibilities / Tanggungjawab Utama

a) Operation

• Is responsible for the planning, implementing, monitoring KPI PPSPPA and ensuring an effective on time for cleansing and collection services for the designated area.
• To ensure operating plans and schedules are regularly reviewed and updated.
• To liaise with the designated area local authorities and PPSPPA to maintain good relationships.
• To manage the Public Complaint (CRM) / KPI received in the designated area by rectifying it promptly and within time frame.
• To ensure all operation activities were implementing based on SWM Quality Manual and ISO 9001:2008 standard and KPI PPSPPA.
• To report on any problems to Branch Administrator, Service Area Manager or Regional Operation Manager.
• Responsible to development of target and budget for the unit and also provide the management with periodic reports of planned activities, progress and problems for better solution.
• Provide the Operation Head of Department daily planned activities progress and also to hold discussions regularly to solve problems which arise from time to time.
• To follow and implement work instructions from Branch Administrator, Service Area Manager and the Top Management from time to time.

b) Administration & Human Resources

• To ensure that all collection and cleansing truck/ equipment in designated area are in good operating condition and legally for road use.
• To communicate with subordinates regularly and promptly and uphold company good image professionally internally and externally.
• To updated organization chart monthly.
• To report manpower planning and manpower shortage to Branch Administrator.
• To planning and analyse for training needed for subordinates with their job scope.
• To monitor and ensure subordinates are following company rules and regulation, safety and health guidelines from time to time.
• To generate and ensure all reports required by the Management and other supporting departments submitted promptly and accurately.

Job Requirements

• Minimum two (2) years of working experience in operation, managing people and resources such as fleet or equipment.
• A good team player with high level of integrity, initiatives, resourceful, mature and good interpersonal skills.
• Good organizational and analytical skills and possess strong sense of ownership to complete assigned tasks / audits within the stipulated timeframe.
• Good command of English and Bahasa Melayu with good report and communication skills.
• Good leadership and capable to work effectively with diverse working levels of people.
• High resilience and able to work under pressure.