Executive, Marketing & Sales

OLL LOGISTICS (M) SDN. BHD.; Penang; On-site; MYR 60,000 - 100,000; Full time

Job summary

OLL LOGISTICS (M) SDN. BHD. is seeking a proactive sales/customer service professional in Penang to build and maintain strong customer relationships, handle inquiries, and drive revenue in international freight forwarding. You will respond to shipment inquiries, provide quotes, and pursue new business opportunities.

The role requires a bachelor's degree in business or SCM and ~2 years in marketing/sales within logistics, with experience in CRM, lead generation, and achieving targets.

Qualifications

• Bachelor's degree in business, SCM or equivalent.
• 2 years of working experience in marketing and sales within International Freight Forwarder or Logistics.
• Experience in lead generation, CRM and achieving sales targets.

Responsibilities

• Build and maintain strong relationships with customers; address their needs and ensure satisfaction.
• Respond to shipment inquiries with accurate information to customers.
• Handle customer requests promptly and efficiently; resolve problems and complaints.
• Meet or exceed assigned sales targets through proactive selling and relationship building.
• Provide quotations and explore new business opportunities; engage in telemarketing as needed.
• Collaborate with departments to fulfill customer requirements and ensure timely CSA/DCS filling.

Skills

Relationship building

Lead generation

Sales targeting

Telemarketing

Education

Bachelor's degree in Business or Supply Chain Management

Tools

CRM software

Job description

Build and maintain strong relationships with existing customers, addressing their needs, and ensuring satisfaction.

Respond to shipment inquiries and provide accurate information to customers

Handle customer requests promptly and efficiently.

Resolve customer problems and complaints effectively to maintain positive relationships.

Manage special customer requests with attention to detail and follow-through.

Ensure all incoming calls are answered professionally and inquiries are addressed.

Meet or exceed assigned sales targets through proactive selling and relationship building.

Developing new customer and managing existing customers

Provide quotations for current and prospective customers while endeavoring new business opportunities.

Engage in telemarketing activities.

Collaborate seamlessly with relevant departments to ensure the fulfillment of customer requirements.

Ensure the prompt filling of CSA / DCS and negotiate with vendor (with presence of procurement team)

Submit weekly sales reports and post plans for thorough review.

Track and analyze sales performance, preparing reports and forecasts for management.

Demonstrate a proactive attitude in undertaking new assignments or handling ad hoc tasks when necessary.

Qualifications and Experience

Candidate must possess at least a bachelor's degree in business, Supply Chain Management or equivalent.

2 years of working experience in marketing and Sales roles within International Freight Forwarder or Logistics Industry.

Demonstrated ability to develop and execute successful marketing strategies.

Experience in lead generation, customer relationship management and achieving sales targets.