Executive Lounge Concierge

UPV ASSET MANAGEMENT SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

UPV Asset Management Sdn. Bhd. invites a polished Lounge Ambassador to join our Executive Office Lounge in Kuala Lumpur. You will greet tenants, visitors, and VIP guests, delivering warm, personalized service with impeccable grooming and professionalism.

In this role you will anticipate guest needs, manage inquiries, maintain lounge ambience, coordinate with housekeeping and security, and assist with VIP visits and corporate events, contributing to an exceptional hospitality experience.

Qualifications

• Hospitality or premium service experience preferred.
• Excellent communication skills required.
• Able to work independently in a fast-paced environment.
• Proactive and polished professional.

Responsibilities

• Welcome tenants, visitors, and VIP guests with warmth, courtesy, and professionalism.
• Deliver a premium customer experience by anticipating guests' needs and providing personalized assistance.
• Answer telephone calls and respond to enquiries professionally using excellent telephone etiquette.
• Maintain the Executive Lounge to the highest standards of cleanliness, presentation, and ambience at all times.
• Perform daily opening and closing reports procedures to ensure the lounge is fully operational.
• Monitor and replenish food, beverages, pantry supplies, and lounge amenities throughout the day.
• Conduct daily inventory checks and report stock shortages, damaged items, or discrepancies.
• Prepare and submit daily operational, inventory, VIP visits details and incident reports accurately and on time.
• Coordinate closely with housekeeping, maintenance, security, and other departments to ensure seamless daily operations.
• Support VIP visits, meetings, corporate events, and special occasions with professionalism and attention to detail.

Skills

Communication

Interpersonal skills

Customer service

Attention to detail

Organisational skills

Multitasking

Tools

Microsoft Office

Job description

UPV Asset Management Sdn. Bhd. invites a polished Lounge Ambassador to join our Executive Office Lounge in Kuala Lumpur. You will greet tenants, visitors, and VIP guests, delivering warm, personalized service with impeccable grooming and professionalism.

In this role you will anticipate guest needs, manage inquiries, maintain lounge ambience, coordinate with housekeeping and security, and assist with VIP visits and corporate events, contributing to an exceptional hospitality experience.