Executive Leader, Client Onboarding & Operations

Citi; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Citi is seeking a Senior Vice President for Client Onboarding to lead and develop a high-performing team in Kuala Lumpur. The role requires strategic direction, governance, and strong collaboration with Citi units and partners.

You will oversee end-to-end onboarding processes, ensure regulatory compliance, and drive improvements in risk controls and efficiency. The position demands exceptional leadership, robust project management and strong communication skills to navigate complex, multi-team

Qualifications

• Exceptional track record in people leadership and senior stakeholder management.
• Strong written and spoken English with attention to detail.
• Experience in project and process management within a financial services setting.

Responsibilities

• Manages teams with respect to on-time and proper execution of tasks and reporting.
• Oversees risk management, compliance, and quality assurance across processes.
• Drives process improvements, cost efficiency, and productivity.
• Leads talent development, recruitment, coaching and performance reviews.

Skills

People leadership

Stakeholder management

English proficiency

Project management

Data analysis

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

Job description

Citi is seeking a Senior Vice President for Client Onboarding to lead and develop a high-performing team in Kuala Lumpur. The role requires strategic direction, governance, and strong collaboration with Citi units and partners.

You will oversee end-to-end onboarding processes, ensure regulatory compliance, and drive improvements in risk controls and efficiency. The position demands exceptional leadership, robust project management and strong communication skills to navigate complex, multi-team