Executive - Key Account Management (Accessories)

ZALORA SOUTH EAST ASIA PTE LTD; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

ZALORA South East Asia PTE LTD's Kuala Lumpur office is seeking a results-driven Key Account Executive – Accessories to manage and grow strategic retailer and distributor relationships in the beauty category, owning day-to-day account management and driving commercial performance.

You will partner cross-functionally to execute brand-building activations that increase sales and market share, coordinate campaigns with Marketing, and ensure a smooth customer journey through robust performance

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• 1–2 years of work experience in key account management or a related role.
• Excellent English communication skills.
• Experience in e-commerce or luxury industry preferred.
• Strong negotiation, interpersonal, and cross-functional collaboration skills.
• Analytical mindset with numerical acumen to derive insights from data.
• Ability to manage multiple projects in a fast-paced environment.
• Proactive and entrepreneurial mindset to adapt as the category develops.
• Advanced Excel and Tableau knowledge preferred.

Responsibilities

• Onboard and build relationships with new brands and suppliers.
• Create and execute strategic plans to grow brand performance with forecasting.
• Oversee day-to-day account management and negotiate to drive commercial outcomes.
• Co-create brand direction and test initiatives to grow accounts.
• Coordinate with Marketing to align campaigns with brand promotions.
• Collaborate with internal teams to improve operational aspects for customers.
• Review brand catalogs to ensure content meets guidelines and improve customer journey.
• Prepare daily, weekly, and monthly performance reports.

Skills

Excellent English

Negotiation

Interpersonal skills

Cross-functional collaboration

Analytical skills

Multi-project management

Proactive mindset

Entrepreneurial mindset

Education

Bachelor in Business, Marketing, Finance or related field

Tools

Excel

Tableau

Job description

We are seeking a results-driven Key Account Executive – Accessories to manage and grow strategic retailer and distributor relationships from our Kuala Lumpur office. You will own day-to-day account management, drive commercial performance, and partner cross-functionally to execute brand-building activations that increase sales and market share in the beauty category.

Responsibilities

• Onboard and build relationships with new brands and suppliers by being the go-to person when it comes to supporting their needs at ZALORA
• Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand with accurate forecasting and internal performance tracking
• Leading the initial commercial performance of the account via rigorous commercial management and strong ownership of the day-to-day customer relationship through effective negotiation, persuasion, and conflict management/resolution skills
• Co-create brand strategic direction, to test initiatives and learn quickly in order to continuously grow the accounts and the category
• Liaise with brands and suppliers on campaign objectives and work with Marketing to incorporate Sellers’ promotions into ZALORA’s marketing calendar
• Work with the brands / internal teams to continuously improve operational aspects of their business which directly impact the customer experience
• Constantly review brands catalog and assortment to ensure the content meets ZALORA guidelines and coordinate with internal teams to fix the issues for an improved customer journey
• Handle various sets of daily, weekly and monthly business reports to improve visibility of brands performance

Requirements

• 1-2 years of work experience
• Excellent English skills required
• Bachelor in Business, Marketing, Finance or related field
• Exposure in e-commerce and luxury industry is preferred
• Great negotiation, interpersonal and communication skills with the ability to forge effective cross-functional team relationships and confidently interact with senior stakeholders internally and externally to deliver business outcomes
• Willingness to work in a multicultural environment
• Robust marketing & commercial understanding, with innate numerical and analytical skills and ability to derive insights from data.
• Proven ability to manage multiple projects and priorities simultaneously in a fast-paced and deadline-driven environment
• Proactivity and entrepreneurial mindset to flex the needs of the role as the category develops
• Advance working knowledge of Excel, Tableau is preferred

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.